Associate Technical Service Representative

Location: Euclid - Hybrid

Employment Status: Salary Full-Time

Function: Customer Experience

Pay Grade and Range: AMT010-P1 ($50,729 - $63,411)

Bonus Plan: AIP

Target Bonus: 10.0

Hiring Manager: Jessica L Pitino

Recruiter: Allison Schock

Internal Candidate Eligibility Criteria:

1. Is a Lincoln Electric employee with at least 1 year of service

2. Is NOT on an active Performance Improvement Plan (PIP)

Summary

Lincoln Electric is seeking an Associate Technical Service Representative, who will provide basic warranty and technical sales support across an entire product line. The Associate Technical Service Rep plays a key role in supporting external customers, internal service department systems, policies, and procedures.

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program, PLUS tuition reimbursement, medical/dental/vision, paid time off, and many more outstanding benefits!

This position requires one day per week onsite at our Euclid facility.

What You Will Do

The Associate Technical Service rep provides sales support, welding process support, and warranty support via phone, email, web chat, and social media. Utilizes knowledge of product line, welding processes, and customer service application to support customers. Key responsibilities include:

• Applies strong customer service experience to answer warranty policy questions, and basic technical sales support questions.
• File warranty reports on behalf of customers.
• Use enterprise software to check stock, prices, and place warranty orders as required.
• Apply organizational skills to help generate knowledge content for external and internal use.
• Continuously strive to meet and exceed department and organizational performance targets.
• Ability to work flexible hours within the contact center.

Education and Experience Required

• Associates degree and a minimum of 2 years technical troubleshooting OR equivalent customer facing experience, demonstrated background in a customer service environment utilizing excellent verbal and written communications and a minimum HIgh School Diploma/GED
• Experience using Microsoft Office products, enterprise software such as SAP or similar, with intermediate typing skills.

Preferred Experience

• Pursuit of (or completed) Bachelors degree.
• Proficiency in a second language.
• CRM system experience such as Salesforce.
• ERP system (SAP).
• Preferred technical customer service experience. This is a training position.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.