Teslas Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.
Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter month after month and on all aspects of customers people operations and financials.
Exceed customer expectations monitor service trends and develop standards and processes to elevate the overall service experience
Lead by example prioritize team success and actively engage in team growth and development providing regular feedback and mentoring
Understand and improve all aspects of service center performance championing safety efficiency quality and technical acumen in service operations
Grasp business metrics lead daily operations to achieve specific goals in productivity quality cost and revenuemargin where applicable
Embrace change excel in high-pressure situations exhibit strong prioritization and time management skills and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Act in the best interest of Tesla advocate for customers and team success and demonstrate a passion for Teslas mission people and customers
Technical acumen is required - you must develop a knowledge of all Tesla products service systems processes and procedures Bachelors degree or equivalent experience
Prior leadership experience in a service-focused industry automotive expertise is not required
Experience leading teams and managing a diverse group of roles and responsibilities
Strong and proven experience leading field technical repair or manufacturing teams in a fast-paced technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Valid drivers license required
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program