Associate Patient Care Coordinator

# Associate Patient Care Coordinator UnitedHealth Group

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## Job Details

• Requisition Number: 2359691
• Job Category: Healthcare Delivery
• Primary Location: Phoenix, AZ
• Date Posted: 05/10/2026
• Overtime Status: Non-exempt
• Travel: No
• Hours: Monday - Friday, 8:00 AM - 5:00 PM
• Location Address: 20414 N 27th Ave, Phoenix, AZ 85027

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## About the Role Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls, and performs other related clerical functions. This primary role provides front office support functions.

### Primary Responsibilities

• Make an estimate of 30-50 outbound calls to schedule patients.
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents.
• Performing front desk responsibilities when cross-team coverage is needed.
• Manages cashier box and daily deposits according to company policies.
• Answers phones and schedules appointments.
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Manages medical records, maintains files, scans, and prepares for schedule.
• Verifies patient information while documenting in their Electronic Health Record (EPIC).
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Performs all other related duties as assigned.

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## Compensation & Benefits Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

• Paid Time Off: Which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401k Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits: Pet insurance, legal insurance, LTC Insurance, etc.

More information can be downloaded at http://uhg.hr/uhgbenefits

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay Range: The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

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## Qualifications

### Required Qualifications

• High School Diploma or GED.
• 1 year of experience in customer service.
• 6 months of demonstrated experience working with health insurance systems and processes.
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

### Preferred Qualifications

• Bilingual (English/Spanish).

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## Company Values With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

• Caring
• Connecting
• Growing together
• Integrity
• Compassion
• Inclusion
• Relationships
• Innovation
• Performance

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## Mission & EEO Statement At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes-an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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## Contact & Accommodations UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services.

• Recruitment Services hours of operation: 7 a.m. to 7 p.m. CT, Monday through Friday.

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## Fraudulent Activity Notice We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.

The fraudulent LinkedIn messages and emails:

• Do not originate from any Executives LinkedIn account or from UnitedHealth Groups email domains or those of any of its operating divisions.
• Supposedly conduct an interview via a Zoom meeting.
• Offer a work-from-home job at Optum.
• Email an application.
• Send a fake check by next-day delivery through USPS.
• Ask recipients to pay a vendor a large dollar amount.

These counterfeit-check cashing schemes exist and use a variety of deceptions to get people to cash these fraudulent checks.

UnitedHealth Group will never request you to pay a vendor or pay a fee of any sort to explore employment opportunities with our company.

If you wish to verify the legitimacy of any email alleging or claiming to have been sent by or on behalf of UnitedHealth Group Executives or Recruiters, please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance.