Associate Patient Care Coordinator

# Associate Patient Care Coordinator UnitedHealth Group

Location: Layton, Utah Job Category: Healthcare Delivery Requisition Number: 2350124 Date Posted: 05/11/2026 Overtime Status: Non-exempt Travel: No

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### About the Role Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care, including:

• Patient registration
• Insurance verification
• Collection of applicable co-insurance and/or co-payments
• Scheduling of diagnostic and follow-up appointments
• Answering phones

### Schedule & Location

• Schedule: Monday - Friday, 8am - 5pm
• Address: 1580 West Antelope Drive, Layton, UT 84041

### Primary Responsibilities

• Taking incoming calls from call center and patients.
• Provide excellent customer service.
• Manage day-to-day operations for activities and programs.
• Answer phones and schedule appointments as necessary, verifying correct visit type and primary care provider.
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, take messages, and create and manage tasks as needed.
• Manage medical records and maintain files.
• Scan and prepare for schedule.
• Ensure all correspondence is scanned and/or filed; process requests for medical records release and maintain appropriate logs, etc.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and complaints and defer to appropriate management or clinical personnel when necessary.
• Close out EMR messages.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform all other related duties as assigned.

### Why Join UnitedHealth Group? Put it all together: competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

• Paid Time Off: Start accruing with your first pay period plus 8 Paid Holidays.
• Medical Plan options: Along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance: Along with Short-term disability and Long-Term Disability coverage.
• 401k Savings Plan: Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits: Pet insurance, legal insurance, LTC Insurance, etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

### Required Qualifications

• High School Diploma, GED, or higher.
• 1 year of experience in customer service.
• Basic level of proficiency with Microsoft Office.

### Preferred Qualifications

• 1 year of work experience with medical office processes.
• 1 year of related work experience including data entry.
• Prior experience with EMR computer applications.
• Prior experience with medical software.
• Knowledge of working through medical portal systems.
• Knowledge of medications and medical terminology.

### Compensation Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, etc.

• Hourly Pay Range: $16.15 to $28.80 per hour (based on full-time employment).
• We comply with all minimum wage laws as applicable.

### Mission & Values At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Our Values:

• Caring
• Connecting
• Growing together
• Integrity
• Compassion
• Inclusion
• Relationships
• Innovation
• Performance

### Equal Opportunity & Safety UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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### Benefits Overview Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life: Resources and support to focus on what matters most to you in every facet of your life.
• Emotional: Education tools and resources to help you reduce and manage stress, build resilience, and more.
• Physical: Health plans and other coverage to support wellness for you and your loved ones.
• Financial: Benefits for today and to help you plan for the future, including your retirement.

### Contact Information If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services.

• Hours of Operation: 7 a.m. to 7 p.m. CT, Monday through Friday.

### Fraudulent Activity Notice We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.

Warning Signs of Fraud:

• Messages do not originate from any Executives LinkedIn account or UnitedHealth Groups email domains.
• Claims to conduct an interview via a Zoom meeting.
• Offers a "work from home" job at Optum.
• Emails an application.
• Sends a fake check by next-day delivery through USPS.
• Asks recipients to pay a vendor a large dollar amount.

Important: UnitedHealth Group will never request you to pay a vendor or pay a fee of any sort to explore employment opportunities with our company.

If you wish to verify the legitimacy of any email alleging or claiming to have been sent by or on behalf of UnitedHealth Group Executives or Recruiters, please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance.