Summary Statement:
The Catering and Conference Services Manager oversees all planning and operational aspects of conference groups, acts as a liaison between clients and Resorts World Las Vegas, and coordinates group needs with various departments. Responsibilities include handling groupbusiness from sales contract to operations, monitoring room blocks, generating event orders, coordinating event details, maintaining client relationships, and collaborating with the sales and food and beverage teams to ensure a successful group experience.
Primary Job Duties: Includes butis not limited to:
- Participate in site inspections, entertainment, networking events, training (as assigned) midweek, evenings and weekends as needed.
- Meet and exceed quotas and financial goals set by Management.
- Regularly and independently engage with cross-functional teammates to understand product and services available to Groups and how the Hotel differentiates itself from our competitive set.
- Meet or exceeds room revenue and food and beverage quotas with small group bookings.
- Provide ongoing evaluation and account analysis on a monthly basis while tracking top producing companies.
- Maintain thorough knowledge of compep-producingtitor's products and pricing.
- Maintain account base of business through on-property customer meetings identifying repeat business opportunities.
- Cooperate with others in matters of mutual concern and interacts with all departments to ensure consistency on all projects.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Partner with the customer to understand needs and meeting objectives, effectively position the unique value proposition of the property to align with customers' needs to close business and meet financial objectives.
- Other duties as assigned
Qualifications: Includes but is not limited to:
- Strong selling and closing skills.
- Strong Customer Relations Communication skills.
- Critical thinking skills, solution oriented.
- Ability to successfully mentor other team members.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred:- Bachelor's degree preferred.
- Working knowledge of Delphi and Opera.
- Knowledge of property operations.
- Previous experience working in a meeting and convention Hotel Sales environment.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum one (1) years of experience in a luxury hotel or convention sales.
- Minimum two (2) years of previous experience in the hospitality industry
Certificates, Licenses, Regulations:- Proof of eligibility to work in the United States.
- Ability to obtain the required licenses
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in a call center office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- The noise level in the work environment is usually moderate.
- Constant contact with executives, department management, applicants, employees and guests are necessary.
- Prolonged sitting and mobility.
- Bending and reaching.
- Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Use of standard office equipment.
- Basic math.
- Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
- Ability to distinguish letters, numbers and symbols.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.