Tesla is seeking a highly motivated and organized Manager to lead service activities in support of the Tesla Semi program. This role is responsible for ensuring the local teams efficiently support high volume Tesla Semi truck deliveries andoperations. Innovation, collaboration, learning, and growth are core to the team's success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient and enhance the customerexperience for commercial fleets.
Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry. Champion customer feedback and drive upstream for system improvement
Mentor teams on technical development and career growth
Partner with engineering, help develop and improve diagnostic systems
Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable
Track and improve team KPIs
Plan resource and scheduling requirements within market for 24/7 coverage
Expand standard operating procedures for robust, scalable growth
Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle
Prior leadership experience in a service-focused industry preferred
Automotive experience is required
Valid driver's license required with ability to obtain and maintain a CDL
Must be available to travel to Tesla and customer locations up to 25%. Must be available to cover any shift needed
Expected Compensation
$102,600 - $153,900/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.