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Associate Manager, Marketplace Seller Support - Catalog

Best Buy

Minneapolis, Minnesota

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JOB DETAILS
SKILLS
Analysis Skills, Cadence, Cross-Functional, Customer Support/Service, Ecosystems, Identify Issues, Inside Sales, Legal, Maintain Compliance, Market Tracking, Metrics, Microsoft Office, Operational Audit, Operational Support, Order Processing, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Product Support, Product Testing, Project/Program Management, Purchasing/Procurement, Quality Assurance, Quality Management, Sales, Sales Management, Sales Operations, Sales Support, Taxonomies, Team Player, Time Management, Transaction Processing/Management, eCommerce
LOCATION
Minneapolis, Minnesota
POSTED
1 day ago

As the Marketplace Seller Support Associate Manager, you'll be responsible for ensuring a high performing, compliant, and customer‑centric seller ecosystem within our marketplace. You will be responsible for setting and monitoring seller performance standards, managing escalations, and providing operational support to both sellers and internal teams, with an added emphasis on optimizing the quality, relevance, and overall health of the Best Buy Marketplace catalog to deliver a trusted and intuitive shopping experience. The position combines process optimization, compliance oversight, proactive issue resolution, and content/catalog performance improvement to maintain marketplace integrity and deliver exceptional seller and buyer experiences. Success in this role requires strong analytical skills, operational excellence, and the ability to collaborate across multiple functions.

This role is hybrid, which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another non‑Best Buy location. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

What you'll do
  • Own seller product approval standards and cadence, ensuring only high‑quality, compliant, and customer‑appropriate listings are approved for the Best Buy Marketplace.
  • Optimize marketplace catalog quality and relevance by proactively identifying and driving content enrichment opportunities that build customer trust and confidence, and position Best Buy to maximize visibility in external discovery platforms.
  • Continuously evaluate overall product catalog health, including breadth, redundancy, and relevance, to ensure the marketplace complements customer needs without adding friction or complexity to the shopping experience.
  • Responsible for monitoring marketplace transactions and operational health metrics to ensure proper processing of orders and timely support for customers; includes management of seller suspensions and/or terminations to ensure overall platform health.
  • Triage any identified issues with respective Best Buy operational/technical teams to drive timely resolution.
  • Oversee quality assurance of marketplace including reviewing seller performance against agreed upon service agreements and working with respective Seller Account Managers to manage performance as necessary.
  • Oversee program compliance with policies and procedures by monitoring seller reviews, customer messaging, catalog content and reviewing test buys with fraud and legal teams.

Basic qualifications
  • 4+ years of experience in marketplace operations, e-commerce support, third party seller operations, vendor operations, or related field
  • 2+ years of experience monitoring operational or performance-based metrics
  • 2+ years of experience supporting product content, product taxonomy, or related experience
  • 2+ years of experience with Microsoft Office Suite

Preferred qualifications
  • 2 years of experience supporting or managing third‑party marketplace sellers (e.g., Amazon, Walmart, eBay, Shopify)
  • Background in seller performance management, compliance monitoring, or policy enforcement
  • Familiarity with fraud review processes or legal/compliance partnerships within an e‑commerce environment
  • Demonstrated ability to work and influence cross-functional teams to drive positive business outcomes
  • Strong analytical and problem‑solving skills

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is als

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/