Associate Experience Program Manager

AmeriHealth Caritas

Newtown Square, PA(remote)

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JOB DETAILS

LOCATION

Newtown Square, PA

POSTED

8 days ago

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com .

Role Overview: As the Associate Experience Program Manager, you’ll be at the center of building a modern engagement culture—owning the programs that shape how associates feel heard, supported, and recognized across their journey. You’ll manage core engagement efforts, including surveys, continuous listening, and manager enablement tools; partner to strengthen the onboarding experience so new hires connect faster and stay longer; and embed recognition as a visible, behavior‑based practice tied to engagement priorities. You’ll also elevate the mentoring program by applying external best practices, turning program data into clear, actionable insights, and continuously improving our programs and tools within a growing Associate Experience Center of Excellence designed to connect and scale programs across the lifecycle.

Work arrangement:

+ Hybrid - associate must be in the Newtown Square office a minimum of three (3) days per week, including core days of Tuesdays and Wednesdays

Essential Functions:

Associate Engagement Programs:

+ Manages the administration of associate lifecycle surveys, including logistics, timelines, and coordination with internal HR partners, helping the organization evolve into a continuous listening culture.

+ Supports the annual talent and culture compass survey launch and engagement action planning by preparing tools and resources that help leaders translate feedback into meaningful action.

+ Supports continuous listening by coordinating pulse checks and targeted listening moments as defined by the engagement strategy, consolidating themes, and ensuring insights are captured.

+ Develops and maintains ongoing engagement support tools (e.g., action planning guides, micro‑action frameworks, leader discussion prompts, FAQs, and “how to talk about it” resources) that help managers translate feedback into consistent habits.

+ Monitors participation and trends to identify areas for continuous improvement.

+ Creates documentation, playbooks, and process improvements that enable scale and sustainability.

+ Partners closely with Associate Experience team members to ensure programs are connected and consistent.

Onboarding & Experience:

+ Contributes to associate lifecycle experience improvements by identifying gaps and opportunities based on feedback and data.

+ Partners with Talent Acquisition and HR Communications to support engagement-focused experiences during associates’ onboarding, helping to ensure that early touchpoints reinforce connection, clarity, and belonging.

+ Consults with HR Business Partners on business-specific onboarding support as needed.

Recognition Program:

+ Manages company-wide recognition program including execution, tracking participation, and ensuring alignment with associate experience priorities.

+ Embeds recognition into the culture by aligning recognition practices to engagement priorities and enabling managers to consistently recognize behaviors that reinforce performance, connection, and belonging.

Mentoring Program:

+ Manages the execution of the company-wide associate mentoring program, including program structure, enrollment, communications, participant experience, and ongoing coordination.

+ Monitors participation, feedback, and outcomes to assess program effectiveness and identify opportunities to strengthen connection, development, and retention.

Data & Reporting:

+ Tracks and manages data related to associate engagement programs, including surveys, continuous listening activities, mentoring, and recognition participation.

+ Supports the preparation of clear, accurate reports and summaries that highlight key themes, trends, and opportunities for improvement across engagement and early‑tenure experiences.

Innovation & Continuous Program Improvement:

+ Stays informed on emerging engagement, listening, mentoring, and recognition practices to identify opportunities to enhance program effectiveness and the associate experience.

+ Proactively surfaces ideas for incremental improvements to existing programs, tools, and processes that increase relevance, participation, and impact.

Education & Experience:

+ Bachelor’s Degree or equivalent experience.

+ 2 or more years of experience managing continuous listening efforts or employee lifecycle surveys.

+ 5 or more years of experience with direct ownership of employee engagement or modern employee experience programs within Human Resources.

+ Hands-on experience managing engagement surveys is required.

Other Skills:

+ Experience running recognition, values, or culture programs.

+ Experience creating leader-facing tools (toolkits, guides, action prompts).

+ Ability to independently run complex, recurring programs that impact the associate population.

+ Direct experience working with engagement or listening platforms.

+ Understanding of how engagement data translates into leader action and culture change.

+ Experience working with engagement and HR data, with the ability to create clear summaries and reporting.

+ Ability to translate strategy into practical, usable resources.

+ Comfort managing timelines, dependencies, communications, and stakeholders.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

About the Company

AmeriHealth Caritas

Leaders in health care solutions for those most in need

AmeriHealth Caritas is the nation's leader in providing comprehensive health care solutions for those in most need and the chronically ill. We impact the lives of more than 5.7 million members nationwide. With more than 30 years of experience managing care for individuals and families in publicly-funded programs, we have become known for developing innovative solutions that help improve health outcomes while reducing costs.

Our mission, our goal

Our mission is to help people get care, stay well and build healthy communities. Our goal is to provide responsible managed care solutions, including Medicaid, Medicare, and CHIP - plus behavioral health, pharmacy benefits management and third-party management and administrative services.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Healthcare Services

FOUNDED

1985

WEBSITE

http://www.amerihealthcaritas.com