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Associate, EDI Operations II

US Tech Solutions, Inc.

Columbia, SC

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JOB DETAILS
SALARY
$23.11–$23.11 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Analysis Skills, Avaya Software, Call Centers, Communication Skills, Computer Science, Computer Skills, Customer Support/Service, Electronic Data Interchange (EDI), Information Technology & Information Systems, Insurance, Insurance Regulations, Legal, Mathematics, Microsoft Office, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Software Administration, Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, Transaction Processing/Management, Writing Skills
LOCATION
Columbia, SC
POSTED
26 days ago
 
Job Description:
  • Onsite Call center – 8am-7pm – 8-hour workdays / rotating shifts or all late shifts
  • REQUIRED technologies (such as products, platforms, applications, equipment, operating systems, servers etc.) – Avaya, iFlow Experience – call center/customer service is a plus.
  • Day to day: Call center environment, processing administrative tasks, using phones and chat.                  
 
Responsibilities:
  • Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.
  • 60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/ lines of business. ∙40% Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.
Skills:
  • Required Skills and Abilities: Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. Work Environment: Typical office environment.
 
Required Software and Tools: EDI (Electronic Data Interchange
 
Education:
  • Required Education Level and Degree Type: Associate Degree in Information Systems/Technology, Computer Science, or other job-related field.
 
  • Experience: 2 years of applicable EDI experience.
 
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 

About the Company

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US Tech Solutions, Inc.