Associate Director, Transfer Student Support Service

• Oversees daily work of T.S.S.S. and directly supervises unit staff that includes 2 Academic Advisors and 1 program coordinator and oversee 6 to 8 student employees.
• Collaborates with AVP for AA on budgeting that addresses services to transfer students. Responsible for operating within fiscal parameters and providing input to budgetary processes.
• Updates AVP for AA on daily, monthly, and annual utilization of T.S.S.S.
• Develops and implements an assessment process to understand the impact of T.S.S.S. on student success.
• Provides support for the development of UAccess Analytics reporting.
• Directs or supports the hiring, training and evaluation of staff.
• Provides, plans and leads training direction and instruction to staff and conducts performance evaluations.
• Accountable for developing and implementing selective programs and other advising processes (e.g. 2+2 Program in Degree Search; AZ Transfer Meetings.)
• Develops resources to increase effectiveness and efficiency, especially around transfer student issues.
• Deliver leadership on establishing and interpreting policies and procedures that impact transfer students.
• Coordinates with college-wide academic advising community regarding transfer issues.
• Collaborates with T.S.S.S. staff to coordinate and oversee student programs and provide direction and leadership.
• Represents department at appropriate meetings by maximizing collaboration with enrollment management, student affairs, and advising units across the university.
• Develop relationships with campus partners, community college partners, and other stakeholders who are focused on transfer student success.
• Provides Academic Advising for transfer students during peak times or special projects. Averaging 10/hrs. a week.
• Special projects and other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Knowledge of student development theory.
• Knowledge of advising practices and principles.
• Ability to effectively and professionally communicate with various student populations, university personnel, representatives from businesses and the community.
• Ability to effectively prioritize and perform duties autonomously.
• Ability to work closely and effectively with multiple departments, organizations, and individuals in a complex environment.
• Proficiency with Microsoft Office, (PowerPoint, Word, Outlook and Excel).
• Expert knowledge of UA policy and procedures.
• Expert knowledge on policy, processes, and procedures that impact transfer student success.
• Understanding for use of UAccess Student and Analytics and Trellis.
• Strong management/organization/planning skills.
• Excellent communication skills.
• Demonstrated ability to handle multiple priorities and assignments effectively.
• Demonstrated experience and sensitivity in working with student populations.
• Demonstrated ability to communicate effectively with university personnel: faculty, college deans, administrators, and staff.