Associate Director - Property Management

Description

The Associate Director of Property Management provides strategic leadership and operational oversight of the CCHS multi-family real estate portfolio including properties funded through HUD, LIHTC, USDA Rural Development, and other public or private sources. This role ensures regulatory compliance, financial sustainability, and high-quality housing operations while advancing the organization's mission to serve low-income individuals, families, and communities.

Responsibilities:

Affordable Housing Operations & Portfolio Oversight

• Provide leadership and oversight for all day-to-day property operations across a multi-site affordable housing portfolio.
• Ensure effective leasing, waitlist management, rent collection, maintenance coordination, and resident relations in compliance with program requirements.
• Establish and maintain consistent policies, procedures, and performance standards across properties.
• Monitor occupancy, turnover, unit readiness, and service delivery to ensure stable operations and positive resident outcomes.
• Ensure timely processing of insurance claims and build-backs with contractors
• Travel frequently throughout the region to each property in the CCHS portfolio for routine and emergency site visits, inspections, and resident meetings, including some evening & weekend hours

Regulatory Compliance

• Ensure full compliance with all applicable affordable housing regulations and funder requirements, including local, state, and federal housing laws
• Oversee and ensure funder compliance with tenant files, lease-ups, income certifications, recertifications, rent calculations, file audits, and data integrity.
• Lead preparation for NSPIRE inspections, state housing agency audits, USDA RD reviews, and funder monitoring.
• Ensure submission of quarterly and annual compliance monitoring and reporting and address findings and corrective actions promptly and effectively.

Financial & Asset Stewardship

• Develop, manage, and monitor annual property operating budgets, rent collections, and occupancy in partnership with Finance and Asset Management.
• Review monthly and quarterly financial statements, variance reports, and cash flow projections.
• Implement expense control strategies while maintaining housing quality and regulatory compliance.
• Support long-term asset preservation and sustainability planning.

Staff Leadership & Organizational Culture

• Directly supervise assigned staff in the areas of property management, compliance, and facilities maintenance.
• Recruit, train, mentor, and evaluate property management staff with an emphasis on compliance excellence and resident service.
• Foster a collaborative, inclusive, and mission-driven culture aligned consistent with CCHS' values.
• Ensure staff are well-trained in affordable housing regulations, trauma-informed practices, and customer service.

Maintenance, Capital & Physical Asset Coordination

• Collaborate with maintenance leadership to ensure strong preventive maintenance and timely work order completion.
• Oversee routine and periodic maintenance contracts and services
• Coordinate capital improvements and rehabilitation work with Asset Management and Development teams.
• Ensure properties consistently meet health, safety, and habitable standards.

Resident Relations & Mission Alignment

• Promote resident relations in a resident-centered approach that balances regulatory requirements with dignity, respect, and equity.
• Address escalated resident issues, grievances, and reasonable accommodation requests.
• Partner with Resident Services or external providers to support housing stability and community well-being.

Strategic & Cross-Functional Collaboration

• Serve as a member of CCHS Leadership Team to advance the agency's mission
• Participate in organizational leadership and strategic planning efforts.
• Support lease-up of new affordable housing developments and transitions from construction to operations.
• Provide regular reporting to senior leadership and the Board, including compliance status, operational risks, and performance trends.
• Serve as a knowledgeable internal resource on affordable housing operations and regulations.

Perform other duties as assigned

Qualifications

Job Requirements:

The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, going up and down stairs, bending, lifting, keyboard fingering or performing other work requiring moderate physical exertion, talking and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.

Non-Physical Requirements:

Education

• Bachelor's degree in Real Estate, Business Administration, Public Administration, Social Work, or a related field required.
• Certified Housing Asset Management Professional (CHAM), Certified Property Manager (CPM) and/or Certified Public Housing Manager (P-PHM) required.

Experience

Required

• Minimum 10 years of progressive affordable housing property management experience, including portfolio or multi-site oversight.
• Strong understanding of Fair Housing and landlord-tenant law, and compliance best practices.
• Proven leadership experience managing supervisors and multi-disciplinary teams.
• Excellent organizational, analytical, and communication skills.

Preferred