Associate Director Penn Medicine Capacity Management Center

Responsibilities:

• Responsible to assure the overall safety of the flight team, UPHS patients, Public Safety personnel, and referring hospital personnel pertaining to air medical operations.
• Negotiates, administers, and oversees contractual obligations with the relevant UPHS aviation and ambulance vendors.
• Develops, implements, and communicates strategies to ensure a safe environment and evaluates new safety technologies/equipment and makes recommendations for equipment purchases/lease arrangements.
• Ensures compliance with hospital, regional, and multi-state policies and procedures and federal regulations.
• Works with clinical teams and the Capacity Management Center teams to develop and implement workflows that accommodate efficient access to UPHS programs.
• Performs complex, objective and data driven analyses of geographic areas for possible future expansion of operations and/or critical care and trauma network development.
• Measures effectiveness of all staff productivity and quality performance through effective management reporting. Also performs quality reviews of individual cases to ensure optimal performance.
• Maintains professional relationship with PA, NJ and DE emergency medical service offices as well as regional EMS officials servicing UPHS and Trauma Network facilities
• Ensures compliance with federal, state, and local regulations pertaining to the delivery of health care transportation
• Assures the integrity and accuracy of flight and ground transport related data for future analysis. Ensures the most up to date technology and data collection is place.
• Participates on the UPHS Committee to Evaluate and Support Patient Transfers to UPHS which includes Marketing Leadership and Liaisons as well as Service Line Staff. Prepares presentations and participates in dialogue regarding changes in the Healthcare Marketplace.
• Travels to High Volume UPHS Referring Hospitals to establish strong relationships and discuss possible improvements in processes that insure effective and efficient transfers.
• Patient/Client Focus: Understands the needs and expectations of patients, referring physicians, faculty, and staff across the hospital. Personally, spends time with Clinical Leadership, managers and staff to build partnerships, and identify opportunities that will drive performance. Collaborates with all levels of leadership, management and staff in developing programs, services and products to anticipate future business needs, build strength and generate growth. Ensures management and staff satisfaction through comprehensive and continuous measurement utilizing available resources and strategies for employee engagement Continuously communicates to leadership the importance of patient and family satisfaction and establishes priorities for improving departmental performance in meeting and exceeding health system expectations.
• Operations: Supports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care. Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently. Drives key success elements of access, quality, service and value. Establishes clinical effectiveness targets and strategies annually (part of budget process). Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA and others. Ensures that regulatory requirements are met and maintained. Identifies and facilitates agreement of major messages which are consistent regardless of audience, credible and reflects UPHS’ core values. Partners with Leadership team in developing and implementing common financial systems and standards in a coordinated and efficient manner. Works closely HUP Leadership for all decisions which materially impact PTI financial performance ensuring the effective delivery of system-wide shared services. Consults with UPHS Leaders in the assessment and evaluation of on-going programs, clinical commitments and businesses.
• Staff Development: Recruits the best people based on capabilities and on commitment to UPHS core values. Anticipates and responds to emotional reactions to workflow changes. Retains and rewards people based on high performance and on demonstrated behavior consistent with UPHS core values and principles of High Reliability Organizations. Ensures that employees are motivated, enabled and empowered to meet clear performance expectations. Ensures that employees have the opportunity to continually develop their skills, evolve, and thrive within the Penn Medicine environment. Fosters mutual respect and teamwork within clinical and administrative operations, and across UPHS. Partners with the CHRO to develop appropriate workforce strategies to meet organizational performance objectives inclusive of succession planning. Leverages Human Resources Systems to accomplish results such as: Team and individual performance management Reward, recognition and compensation systems Selection and development systems

Education or Equivalent Experience:

• Master of Arts or Science (Required) with Education Specialization or Currently enrolled in program or has completed a master’s degree in Health Care Administration, Business or Nursing Equivalent Experience and 5+ years in health care manager or director level leadership role with clinical responsibilities.