Associate Director, OneCard/Parking Service Center

JOB PURPOSE

The Associate Director, OneCard/Parking Service Center is responsible for assisting with the strategic oversight, daily operations, and continuous improvement of the OneCard/Parking Service Center. This role ensures the efficient delivery of ID card services, parking access, and secure access control, to students, faculty, staff, and affiliates, while maintaining high standards of customer service, data integrity, and system security. The Associate Director collaborates with campus partners to expand card functionality, and enhance user experience across academic, residential, and auxiliary services. This position reports to the Director, Campus & Contract Services.

Essential Functions

Oversee and enforce policies regarding the issuance of campus ID cards and parking passes to students, faculty, staff, alumni, retirees, affiliates, and guests. Work closely with University stakeholders and affiliate groups to issue cards to authorized individuals. Coordinate participation in orientation programs for incoming students and faculty, with University Departments, Schools, and Colleges. Work with Parking and Transportation Services to communicate essential parking information to the campus community and oversee parking pass sales and revenue collection processes.

Coordinate the department's participation in summer conference program planning, along with the OneCard/Parking Office Manager. Collaborate with the Summer Conference Coordinator and ensure access for students, interns and conference guests to Housing Facilities, Dining, Fitness Center, and Parking Facilities during the summer months.

Manage, train, and mentor OneCard/Parking Service Center staff including OneCard Parking Office Manager and Accounting Assistant Senior. Foster a culture of service, excellence, and innovation.

Direct the marketing and promotional activities of the OneCard/Parking Service center, including brochures, campus-wide emails, notifications, and web updates. Collaborate with university and vendor partners to promote and expand programs that increase student success such as the OneCard POS program, Off-Campus Vendor and Grub Hub program, Show Your OneCard and Save Program, and the Warrior Meal Share program.

Assist the Director in developing and executing strategic plans for the OneCard/Parking Service Center. Lead auditing initiatives, including regular access control audits and parking access audits to identify and eliminate fraud, parking abuse, and security risks. Assist with policy creation, staff training documents, manuals, procedures, and other internal controls to reduce risk exposure and ensure communication of expectations in the OneCard/Parking Service Center. Collaborate with the Director on the overall budget and manage the student front desk budget in collaboration with Office Manager.

Serve as a liaison to internal and external constituents representing the interests of the OneCard/Parking Service Center, as necessary. Obtain and provide information to remain current with educational trends and developments. Attend meetings, conferences, and maintain memberships in pertinent professional organizations.

Act as a valued member of the Business Services management team and perform other related duties as assigned.

WORK CONTEXT

Job Reports to: Senior Director/Chair.

Leadership Accountability: Develops policy and strategic plans.

Supervisory Accountability: Supervises professionals and non-managers.

Organizational Accountability: Manages sub-unit of a department.

Financial Accountability: Monitors expenditures.

Customer Accountability: Interfaces with officials and executives.

Freedom to Act: Operates with significant autonomy.