Associate Director of Nursing (Clinical Training & Risk Management)

At Community Medical Centers (CMC), we're passionate about improving health and well-being in the communities we call home. That's why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region's largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

MISSON

Working together to improve health and well-being in our communities.

BENEFITS

• Competitive Pay
• Medical, Dental, & Vision benefits options for full-time employees
• Flexible spending account for medical expenses
• Dependent care
• Employee assistance program
• Life Insurance
• Pet Insurance
• Short Term/Long Term Disability Insurances
• 403(b) retirement saving plan with company match
• 10 paid sick days/12 Holidays/Vacations days vary on position
• In Shape Discounted Gym Membership
• Excellent growth and advancement opportunities
• Collaborative and diverse environment

POSITION SUMMARY:

The Associate Director of Nursing Services (ADON) directs, organizes, trains, and evaluates nursing related activities in the areas of clinical and support programs for the delivery of health services by the Organization and its locations. This position is responsible for the execution and oversight of clinical training programs, as well as the comprehensive management of the organization-wide clinical risk and infection prevention program. This position holds system-level lead responsibility for overseeing, monitoring and developing nursing performance and standards within the organization in collaboration with the Chief Nursing Officer (CNO). ADON leads the nursing functions of the Registered Nurses, Registered Nurse Leads and other Licensed Nursing Staff for all programs offering nursing care services, while also collaborating with Providers to provide supervision and training, delivery of services, and contribution to performance evaluations of Medical Assistants in clinics or programs delivering patient care. The Associate Director of Nursing Services reports to the Chief Nursing Officer.

SPECIFIC DUTIES:

Clinical Leadership & Nursing Operations

• Develops and maintains nursing service objectives, scope and standards of nursing practice, nursing service manuals, and standard training modules for use by managers and all levels of clinical nursing.
• Collaborates with CNO and Providers to define position responsibilities, training manuals or modules, and performance evaluations of medical assistants.
• Assures adherence of nursing services to program expectations, State, Federal, and local licensure or regulatory requirements, and to accreditation standards at all sites
• Assists Clinic Managers and other patient care program managers in areas of nursing services to ensure compliance with nursing care standards in delivery of services and accountable for supporting ongoing evaluation of personnel providing nursing services through personal observation, staff interviews, records review, and competency assessments.
• Coordinates with the CNO, Chief Operating Officer (COO), and Clinic Managers to develop and maintain appropriate staffing ratios for nurses and medical assistant support staff across all CMC sites and programs.
• Rounds on staff during on-site visits, attends clinic meetings, and supports coordination of nursing staff meetings.
• Provides nursing services leadership to the Customer Satisfaction Teams to promote performance improvement of patient and staff satisfaction.
• Participate in the development and maintenance of nursing and other medical support personnel schedules and call lists for use by clinic managers and program supervisors.
• Participates in the administrative planning team and on other internal or external committees and groups as assigned by the CNO.

Clinical Training & Staff Development

• Oversees the development, implementation, and ongoing evaluation of clinical training programs for nursing staff and Medical Assistants across the organization.
• Supports orientation programs and continuing in-service education activities for new and current nursing and medical assistant staff.
• Oversees and leads Clinical and Compliance Specialists responsible for delivering training for Nursing and Medical Assistant staff, ensuring proper curriculum, regulatory compliance, and competency development across all clinical roles.
• Provides oversight for onsite training in OSHA compliance, Blood Borne Pathogens, Hazardous Materials Exposure, and other safety related issues.
• Assist Clinic Managers with implementation of training programs related to infection control practices, communicable disease control, and employee health maintenance.
• Integrates clinical best practices into clinical care processes in collaboration with the CNO, Chief Medical Officer, and COO.
• Coordinates with the Senior Director of Quality Development and Improvement to provide training, and staff development that support achievement of clinical quality initiatives.
• Collaborates with the Director of Health Education and Case Management to design, implement, and evaluate the delivery of education and case management services in clinical settings.

Clinical Risk Management & Infection Prevention

• Assists the Director of Environmental Safety in communicable disease control and employee health maintenance as identified in protocols, policies, or by external public health entities.
• Provides direct oversight of Risk Management, ensuring an effective organization-wide clinical risk management program and infection prevention strategy are in place.
• Oversees and monitors the development and implementation of the Annual Clinical Risk Management and Infection Control Plans in collaboration with the Director of Environmental Safety.
• Leads the review and escalation of incident reports, adverse events, and potential patient harm indicators, ensuring timely investigation, documentation, and corrective action.
• Reviews quarterly incident report and infection control updates presented to the Continuous Quality Improvement (CQI) Committee and the Environment of Care (EOC) Committee; promotes a culture of transparent reporting and data-driven improvement.
• Collaborates with Chief Legal and Administrative Officer, the Senior Director of Quality Improvement, and senior leadership to direct organizational clinical risk management processes and mitigation strategies.
• Monitors the incident reporting system and ensures processes for capturing, trending, analyzing, and reporting safety events are functioning effectively across all sites.
• Supports completion of Quarterly Risk Assessments, including safety checklists, daily opening/closing maintenance reviews, and safety drills (fire and code blue) at all clinical sites.
• Ensures infection control measures are integrated during facility remodeling, set-up activities, or changes to the clinical work environment.
• Monitors compliance with CLIA waiver requirements, Title 17 reportable organism reporting, and Quest waive testing management.
• Oversees autoclave procedures for Medical and Dental departments.
• Maintains current knowledge of state and federal regulations and statutes related to patient care, patient safety, and clinical risk management.

MINIMUM REQUIREMENTS:

• Masters Degree in Health Sciences, Health Administration or Nursing with a focus on Administration with at least three (3) years, or Bachelor's Degree in Health Sciences, Health Administration, or Nursing with a focus on Administration, with at least four (4) years, of progressively responsible high level management experience in directing clinical nursing services, personnel management of nurses and nurse support staff, professional staff development, and personnel evaluation in a medical care setting with a focus on ambulatory services
• Licensed as a Registered Nurse in the State of California
• Demonstrated experience in clinical training program development and risk management in an ambulatory setting preferred.
• Member of the Association for Professionals in Infection Control and Epidemiology (APIC) preferred.
• Within (1) one year of appointment in position, obtaining and maintaining Certified in Infection Control (CIC) certification.
• Current Basic Life Support certificate or ability to obtain upon hire.
• Reliable Transportation to travel to other sites.

KNOWLEDGE, SKILLS, AND ABILITES:

• Knowledge and demonstrated skills of principles and practices of organizational management and administration, governmental policies affecting clinic service delivery at Federal, State, and Local levels, financial and budget management, and personnel development.
• Strong clinical leadership capability.
• Deep understanding of ambulatory nursing operations.
• Knowledge in infection prevention and regulatory compliance.
• Knowledge of quality improvement methodologies (QAPI, RCA, risk analysis).
• Demonstrated knowledge of group dynamics and supervisory techniques, with strong interpersonal skills and a commitment to continuous learning and professional development.
• Knowledge of effective techniques and models for clinical service delivery applicable to both professional and para-professional staff.
• Proven management ability includes thorough understanding of quality improvement (QI) processes, tools, and techniques; root cause analysis; and preventive risk management strategies.
• Strong knowledge of clinical principles and practices, scope of nursing practice, and regulatory standards applicable to community health settings.
• Skill in leadership, communication, staff training, and team development across multidisciplinary teams.
• Skill in conflict management and resolution; ability to facilitate collaboration and build consensus.
• Proficiency in computer applications, including word processing, databases, spreadsheets, and scheduling tools; ability to analyze data and prepare statistical and narrative reports.
• Skill in systems analysis, process improvement, and program development.
• Ability to work effectively with individuals from diverse educational, cultural, and professional backgrounds.
• Highly effective written and verbal communication skills, including ability to present information clearly to leadership, staff, and external stakeholders.
• Attention to detail and meticulous maintenance of regulatory documentation and compliance records.

TYPICAL PHYSICAL DEMANDS:

May require sitting for long periods of time. Occasional bending, stretching, or lifting. Requires frequent walking and standing for prolonged periods of time. May require lifting and carrying items which weigh up to 35 pounds. Vision must be correctable by 20/40 and hearing must be in the normal range for telephone contacts. Requires the ability to work under stressful conditions. Requires the ability to drive to other corporate locations, to fly to out-of-town conferences, and to work evenings, or weekends as needed.

TYPICAL WORKING CONDITIONS:

Primarily clinic and office-based, with occasional remote work (up to 1 day per week) and assignments at partner agencies such as schools, housing programs, or community sites. Duties may involve exposure to outdoor conditions (e.g., rain, heat, dust, wind, pesticides, pollens) as well as potential occupational hazards including bloodborne pathogens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions commonly encountered in a clinical environment.

Community Medical Centers is an Equal Opportunity Employer. It is CMC's policy to provide equal employment opportunities to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.