POSTION TITLE Associate Director of Housing Services Residential
LOCATION Louisville, KY
STATUS Full-Time Salary Exempt
PROGRAM VOA Home
REPORTS TO Associate VP of Operations
INTRODUCTION
Volunteers of America Mid-States VOA is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice and free HIV testing and education. When Volunteers of America was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS
Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, including:
• Health and Wellness • Employee Assistance Plans • EAP Health and Wellness Program • Medical Coverage • Dental Coverage • Vision Coverage • Flexible Spending Account • Health Spending Account • Short Term Disability • MetLife Legal Plans • Financial Wellbeing • Competitive Compensation Packages • Life Insurance • Company paid 403b retirement plan with company fund matching • Employee discounts • Loan forgiveness options through federal programs • National Health Corp & Public Service Loan Forgiveness
WORK CULTURE
Commitment Commitment is at the heart of our organization. We believe that our employees are the face of VOA, and we strive to create a work environment that is supportive, inclusive, and respectful.
Compassion Compassion is a core value that guides our actions and decisions. We believe that every individual deserves dignity, respect, and compassion, and we strive to provide these qualities to our employees and the communities we serve.
Diversity Diversity is essential to our organizations success. We believe that a diverse workforce brings different perspectives, ideas, and experiences that enrich our work and help us better serve our clients.
Justice Justice is a fundamental principle that guides our actions and decisions. We believe that everyone deserves equal access to opportunities, resources, and services, and we strive to create a fair and just environment for all.
Integrity Integrity is a core value that guides our actions and decisions. We believe that honesty, transparency, and accountability are essential to building trust and credibility with our clients, partners, and stakeholders.
JOB SUMMARY AND QUALIFICATIONS
Under direction, coordinates and supervises regional residential operations for VOA Home programs in Kentucky. A Masters Degree in human services or a related field with a minimum of five years of experience in residential settings is required. Alternatively, a person with a related Bachelors degree and 10 or more years of related work experience or 13 years of experience in the field with no degree may be considered. This position also requires an additional two years of experience managing projects and/or teams. Knowledge of problems associated with families who are homeless or at risk of homelessness is required. Experience supporting families experiencing homelessness, including strengths-based engagement and safety-focused intervention, is also required. The position requires a demonstrated ability to direct multiple complex and diverse programs. It requires proven ability in program development and implementation, policy development, program integration, management, team building, and budgetary planning and oversight. Demonstrate understanding of trauma-informed care principles and their application in residential settings. Ability to guide staff in trauma-responsive practices, crisis stabilization, and de-escalation techniques. The position requires strong business acumen and a reasonable combination of the following skills and abilities:
• Fund-raising • Grant-writing • Budget development and management • Property management • Advocacy • Resource development • Public relations • Training
Must have a commitment to the principles of the project, excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have the ability to exercise tact, diplomacy, judgment, discretion, and honesty. Must learn and apply agency personnel and program policies and procedures and stipulations of the grant contract. Must have personal automobile, valid drivers license, liability insurance, and be willing and able to travel between locations.
RESPONSIBILITIES
Strong knowledge about VOA Home programs and the ability to supervise and train staff in both programs. Supervises and trains appropriate staff in proven residential practices. Supervises and trains appropriate staff in assessing, referring, and enrolling the target population. Supervises and trains appropriate staff in creating and processing all internal and external reports and compliance with Council on Accreditation standards and PQI. Assists in creating and processing Strategic Plans. Assists in creating, processing, and updating Policy and Program Manuals. Assists in developing and maintaining program budgets. Ensures program compliance and satisfaction with funder requirements. Assist in developing and maintaining positive relationships with funding and regulatory agencies by ensuring timely reporting of programs, good to excellent review of funder results, seizing opportunities to develop personal and professional relationships, etc. Assist in developing new programs. Performance quality improvement PQI duties as assigned by supervision & PQI committee. Must be able to handle personnel issues appropriately and according to VOA policies as they arise. Must provide appropriate and regular supervision to direct reports. Must perform external relations activities as needed. Advocate for families integrating cultural values into their service needs. Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions. Maintain high level of integrity for program. Must be able to perform daily administrative duties as required. Must participate in VOA meetings as needed, either in person or through the use of technology. Participate in community-state committees on behalf of the target population and Volunteers of America. Conduct case record reviews.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.