Associate Director of Employer Relations

Associate Director of Employer Relations

USC Marshall School of Business

Marshall Career Services

The Marshall Career Services team, comprised of more than 30 professional staff, and more than 30 undergraduate and graduate student staff, lead the charge to ensure all of Marshall's approximately 8,200 undergraduate, specialty MS, and MBA students have the support and connections to achieve their professional goals. Our team is currently in a period of change and rallying around a new set of strategic values:

• relationship-centered (we prioritize strong relationships with all internal and external stakeholders, especially students)
• career-outcome-driven (we connect students to as many opportunities and employers as possible and actively build the networks that lead to employment)
• innovative practice (we maintain a current, tech-forward, and competent practice)
• team-centered (we value our people and foster a supportive, balanced, and authentic work environment).

These values are reshaping how we function as a team and deliver career services. We are thrilled to be recruiting for several roles and are excited to recruit future team members that share our enthusiasm for defining the future of career services and continuing to build Marshall's reputation as the best business school!

The Associate Director of Employer Relations plays a critical role in sustaining and advancing employer partnerships that generate internship and full-time employment opportunities for USC Marshall students. Reporting to the Senior Associate Director of Employer Relations, this position is responsible for executing employer engagement strategies, managing recruiting operations, and maintaining key employer-facing systems and processes.

The Associate Director plays a key role in the day-to-day operations of employer relations, ensuring high-quality service delivery to employers while supporting strategic initiatives set by the Senior Associate Director. This role requires strong relationship management, data-informed decision making, and the ability to independently manage multiple priorities in a fast-paced environment.

This role is essential to maintaining USC Marshall's employer engagement infrastructure. The Associate Director ensures timely employer support, consistent recruiting operations, and sustained partnership development. Success in this role directly contributes to student access to opportunities, employer satisfaction, and the School's overall career outcomes and reputation.

Responsibilities and Duties

Employer Relations & Engagement

• Manage and maintain relationships with a portfolio of employers to support internship and full-time recruiting efforts.
• Serve as a primary point of contact for employer inquiries, onboarding, and ongoing engagement.
• Execute targeted outreach strategies to expand employer partnerships across key industries and functions.
• Support employer retention through consistent communication, responsiveness, and high-quality service delivery.

Recruiting & Event Execution

• Lead execution of employer-facing recruiting activities including career fairs (virtual and in-person), information sessions, coffee chats, and networking events.
• Coordinate logistics including scheduling, employer preparation, student engagement, and post-event follow-up.
• Partner with internal stakeholders to ensure seamless delivery of recruiting programs and events.

Systems Management & Data Analytics

• Oversee daily operations of Handshake, including employer approvals, job postings, and system utilization.
• Monitor and analyze key metrics including employer engagement, job postings, student adoption, and event participation.
• Generate regular and ad hoc reports to inform strategy and improve outcomes.

Corporate Partners Program

• Support management and execution of the Corporate Partners Program, including tracking engagement, responding to partner needs, and coordinating related events.
• Ensure consistent delivery of partner benefits and a high-touch engagement experience.

Communications & Marketing

• Develop and execute employer and student communications related to recruiting activities and events.
• Maintain employer-facing web content and contribute to newsletters and marketing materials.
• Ensure messaging aligns with Marshall Career Services branding and engagement goals.

Collaboration & Team Contribution

• Partner closely with the Senior Associate Director to implement employer engagement strategies and priorities.
• Collaborate with career education teams and campus partners to align employer outreach and student opportunities.
• Contribute to continuous improvement of processes, systems, and service delivery.

Preferred Qualifications

• Experience in employer relations, university recruiting, or talent acquisition.
• Strong understanding of college recruiting trends and employer engagement strategies.
• Experience with career management platforms such as Handshake or similar systems.
• Demonstrated ability to manage large-scale events and multiple concurrent projects.
• Strong analytical skills with experience using data to inform decisions.
• Excellent written and verbal communication skills with a focus on relationship management.

Minimum Qualifications

• Minimum Education: Bachelor's degree
• Minimum Experience: 3-5 years of relevant professional experience in employer relations, recruiting, program management, or related field.
• Demonstrated ability to manage projects, analyze data, and communicate effectively with diverse stakeholders.

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filed any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Anticipated Hiring Range:

The salary range for this position is $76,442.59 - $100,145.99. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why join the USC Marshall School of Business?

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country's top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including biotechnology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.

For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.

Minimum Education: Bachelor''s degree

Minimum Experience: 3 years

Minimum Field of Expertise: Bachelor's degree in counseling, higher education, human resources, or related field. Three years' experience in career services, human resources, recruiting, or related industries, with some experience in a coaching or leadership role. Ability to manage, balance, and prioritize different tasks and projects. In-depth knowledge of federal immigration employment regulations and processes, interpreting and providing guidance as to their pertinence to international students. Advanced knowledge of employer recruiting strategies, job market trends, and occupational, career, and employment information sources. Superior level of professionalism, exceptional attention to detail, and exemplary written and oral communication and interpersonal skills. Demonstrated experience interacting with diverse groups, exercising diplomacy, good judgment, and discretion.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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