Associate Director, Complex Care Policy - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

As a member of the Complex Care team within the Community & State Policy and Advocacy team, the Complex Care Associate Director will lead on issues related to long-term services and supports (LTSS) and dual eligible special needs plans (D-SNPs). Work will including identifying emerging trends and developing proactive positions and responsive materials that serve both state-specific and federal advocacy needs. The individual will work closely with local health plans and national teams to maintain awareness of challenges and opportunities and share insights on opportunities to be innovative in service to individuals who are dually eligible and/or have LTSS needs. The successful candidate will have a solid mastery of developing and presenting advocacy materials that support market positioning to influence policy makers and senior leadership.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Serve as subject matter expert for Medicaid and Medicare policies related to dually eligible beneficiaries and LTSS \
• Track D-SNP and LTSS policy trends to develop and execute advocacy plans along with external thought leadership content in alignment with business needs
• Drive external engagement strategy to accomplish advocacy agenda and influence state policy conversations in support of growth and sustainability
• Develop internal and external educational programming to increase knowledge of D-SNPs and the needs of individuals who are dually eligible and/or have LTSS
• Build and maintain relationships with internal teams, including establishing shared understanding of business impacts of policies, opportunities and approaches through joint planning, and scenario planning tools for assigned markets
• Prepare materials to support engagement with state agency staff in assigned markets
• Support membership within advocacy organizations focused on D-SNP and MLTSS
• Engage in ad hoc research, policy, or thought leadership development

Functional Competencies

• Established experience engaging in policy research and analysis, especially in topics related to the dually eligible population, D-SNPs , LTSS, and broader Medicaid system design
• Background in health care policy/Medicaid/Medicare/aging services/disability/law
• Knowledge of managed care in government programs
• Solid foundational knowledge of LTSS, including institutional care and home and community-based services (HCBS)
• Solid writer/editor, particularly policy, legislative, or regulatory writing
• Clear, effective and influential communicator - written and verbal
• Situationally aware and thrives in ambiguity
• Excels in use of Word, Excel, and PowerPoint
• Systems thinker with solid analytical thinking skills

CLL Competencies

• Being Accountable

• Ability to act on priorities in timely manner

• Thinks creatively to overcome challenges/obstacles to getting work done

• Building and Applying Technical and Functional Skills

• Knows the subject matter with confidence

• Can adeptly apply knowledge and skills to a task

• Willingness to stretch into more advanced spaces to increase job performance

• Communicating Effectively

• Able to effectively communicate orally and in written form

• Ability to distill content down to needed details and must knows

• Provides appropriate, accurate and organized information to help others understand

• Collaborating

• Values opportunity to work with and learn from colleagues

• Willingness to spend time building networks and relationships to support successful job performance

• Serves as a consistent and dependable team member in work with others

• Delivering Results

• Goal-oriented and committed to high quality work products

• Monitors status of project and performance to stay on track for a quality outcome

• Pushes self and colleagues to deliver results that serve the needs of one's customers

• Motivating and Influencing

• Understands what moves people to change

• Uses adaptive and adjustive techniques matched to individual needs

• Develops and uses multiple techniques and approaches

• Critical Thinking

• Collects essential and relevant information

• Assesses value and connectedness

• Generates conclusions and probably best solutions

• Problem Analysis

• Anticipates problems based on market and political awareness

• Defines and analyzes problems to protect business

• Generates multiple solutions consistent with business needs and political realities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of background in D-SNP, LTSS, Medicare, and/or Medicaid
• Experience in effectively and efficiently managing multiple priorities and projects in a fast-paced environment
• Advanced level of proficiency in analyzing policy information; experience communicating the findings to a variety of audiences
• Proven excellent interpersonal writing, oral, and presentation skills

Preferred Qualification:

• 2+ years of experience working in managed care organizations, State/Federal governmental agencies, State Legislative and/or Congressional offices
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.