Associate Director, Clinical Operations

Associate Director Clinical Operations at UnitedHealth Group

Skip to main content

The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday March 27th 500 PM Central - Saturday March 28th 500 PM Central.

Blogs

Job seeker resources Login Bookmarked jobs 0

Career areas

Life here

Join our talent community

Search jobs

Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S. ›Ireland & UK ›India ›Philippines ›Culture of Belonging›Employee Benefits›Blog

Job seeker resources Login Bookmarked jobs 0

Career areas

Clinical

Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support

Corporate and business operations

Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management

Customer and support services

Billing Claims Customer Service Data entry Early careers

Sales and account management

Account management Sales Sales management

Technology and data

Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering

Life here

U.S.

Culture of Belonging Employee Benefits Military Fellowship Program

Ireland & UK

Culture of Belonging Employee Benefits

India

Culture of Belonging Employee Benefits

Philippines

Culture of Belonging Employee Benefits

Join our talent community

Open search form

Keyword or job number

Location

Go

Explore remote jobs

Pursue your passion and potential

Associate Director Clinical Operations

Phoenix Arizona

Apply

Internal apply

Bookmark job

Jump to

Our values

Job description

Benefits

Testimonial

Awards & recognitions

Related content

Caring. Connecting. Growing together.

With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Associate Director Clinical Operations

Requisition number 2359072

Job category Healthcare Delivery

Primary location Phoenix AZ

Date posted 04302026

Overtime status Exempt

Travel No

Share this job Facebook X LinkedIn Email

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role receives direction operationally from the Associate Vice President of Clinic Operations and will work closely in collaboration with Primary Care physician leadership to improve quality cost and patient service and the financial and operational performance of the organization. It will be the responsibility of this individual to ensure a positive and productive relationship with internal and external business partners as well as patients and providers.

Primary Responsibilities

Serves as a Lean Leader- Ensuring clinic operational efficiency

Monitors division performance metrics develops and implements action planscorrective actions to address operational issuesconcerns

Leads the execution of various special projectstask forcesbusiness improvement initiatives as requested by senior leadership

Formulates strategic and operational plans for assigned projects

Project management Partner with internal and external stakeholders to accomplish goals and distribute work appropriately

Ensure internal and external stakeholders are informed of progress deviation from project plans and risks

Supports objectives strategic improvements detailed plans and KPIs

Serves as a leader or contributor to performance improvement initiatives Responsible for successful implementation and achieving required metrics

Serves as a change champion for all organizational initiatives

Operational Patient Experience

Ensures performance improvement goals are achieved and sustained processes

General oversight of day-to-day operations Serves as a subject matter expert for clinic operations

Responsible for establishing partnerships with internal external stakeholders for successful operations

Sets recommends and achieves project timelines appropriately manages and reports on projects supporting larger operational goals Leverages tools and resources to effectively manage numerous large to small scale projects and successfully meets timelines KPIs and expected outcomes

Ensures patient care is of the highest quality and meets company standards

Supports division administrator in developing positive employeeclinician relations

Accountable for success of HEDIS CAHPS HOS measures within assigned region

Responsible for achieving divisional and market goals and census growth

Implement plans and processes to maintain productivity and profitability

Identifies business trends that will affect the market division or clinics

Ensures excellent customer service and satisfaction while achieving organization-specific financial goals

Supports patient experience efforts projects and is responsible for ensuring all C-I-CARE initiatives are implemented adopted and measured

Responsible for CAHPS HOS BURKE data and results evaluation and action plan development

Regularly reviews patient experience initiatives that support continued improvement of scores

Identifies opportunities to improve patient experience and partners with division administrators to develop tactics to improve patient experience

Ensures financial success for assigned clinics Ensure financial reporting is fully utilized within each assigned clinic

Supports annual budget development volume forecasting and capital needs within assigned divisionregion

Regularly reviews financial reporting identifies opportunities for improvement and works with clinic leaders and AVP on improving financial outcomes

Management and oversight of revenue cycle for assigned regiondivision of clinics- specifically managing clinic influenced issues such as denials eligibility co-pay etc

Partners with ancillary departments billingcoding to identify opportunities for improvement

Provides leadership for Division Administrator Operations Managers andor Supervisors

Supports division leadership team to ensure clinics achieve goals outlined for operational success

Supports the recruitment retention and promotion of outstanding staff

Responsible for developing and growing leaders within the assigned division ensuring turnover remains below identified threshold

Supports practice leaders in meeting exceeding their professional and operational goals

Ensures best practices are followed and resolves incidents where the clinic is out of compliance

Facilitates and maintains organization culture and values Accountable for

Performance management Year-in-Review Annually Talent acquisition turnover management VOICE survey results action plans and ensuring success with creating a positive work environment

Ensure leaderteam member rounding is completed each month and included in monthly reporting

Create regular 11 meetings with practice leaders to remain connected to clinic operations

Provides training courses articles and other materials to support practice leader growth

Supports teams with achievingmeeting goals and timelines

Supports and influences the development of MAP goals ensuring the goals support the continued growth and development of assigned clinics.

Ensures the team achieves the approved MAP Goals and works to implement best practices for overarching goal success

Supports the development of 90-day plans each quarter to ensure practice leaders meet goals

Partner with multiple departments to provide staff with Education Trainings and resources that promote better understanding improved skills and growth

Ensure 100 Compliance with all required MyLearning training as well as all Health and Safety required training and compliance

Participate in physician and APC panel interviews with AVP and appropriate dyad clinician partner

Facilitate clinician candidate site tours for clinics in their division

Partner with recruitment clinician leaders and clinic manager or supervisor for successful onboarding of new clinicians

Responsible for monthly divisional reporting & presentation related to performance

Reviews and interprets financial reporting and dashboards to optimize clinicregional operations

Leverages monthly reporting guidelines to report on culture finance businessstrategic and quality metrics to enhance and optimize operations

Responsible for development of action plans for operational areas requiring improvement CAHPS Voice Survey Financial Access etc.

Responsible for ensuring organization best practice workflows and procedures are implemented and fully adopted. This includes developing and managing an audit process to ensure sustained compliance

Regularly reviews and reports on observations areas requiring improvement and actions to ensure 100 alignment with best practices

Supports the development of best practices ongoing training and ensuring assigned clinics region embraces a value-based care organization

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide