Associate Customer Success Manager

• Location: Plymouth, Minnesota (On-site, Monday–Friday)
• Start Date: Immediate
• Compensation: Competitive Salary + Bonus + Equity

About Scientific Safety Alliance (SSA)

• Mission: Revolutionizing how scientists experience regulation-mandated services
• Services: Testing, inspection, calibration, and supply of air filters/equipment parts
• Customers: Pharmaceutical, medical device, and research organizations across the U.S.
• Growth:
  • 24 acquisitions in under 3 years
  • 13,500+ customers
  • Recognized on Inc. Magazine's 2024 & 2025 Fastest-Growing Private Companies

The Role

• Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
• Hybrid role combining:
  • Microbiology / lab work
  • Quality & documentation review
  • Customer support exposure
• Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
• Opportunity to grow into a Customer Success Manager over time
• Ideal for candidates looking to transition from a science background into a client-facing career path

What You'll Do

• Perform microbiology sampling and lab-related testing activities
• Review quality documentation and ensure compliance with regulated standards
• Support customer onboarding, service delivery, and ongoing account needs
• Serve as a point of contact for customer requests and internal coordination
• Work closely with Field Technicians and internal teams to support execution
• Assist in monitoring service delivery and identifying potential issues
• Support customer retention and satisfaction through responsive communication
• Analyze basic service data and feedback to improve processes
• Collaborate cross-functionally with:
  • Field Service
  • Operations
  • Sales
  • Finance

What You Bring

• Associate's or Bachelor's degree REQUIRED in:
  • Biology
  • Microbiology
  • Life Sciences (or related field)
• 0–1+ years of experience (internships or lab experience strongly preferred)
• Familiarity or comfort with:
  • Lab environments
  • Microbiology or sampling practices
  • Quality processes and documentation review
• Detail-oriented with strong organizational skills
• Strong work ethic with a “roll up your sleeves” mentality
• Professional communication and ability to interact with customers
• Comfortable learning new systems and technology
• Thrives in a fast-paced, high-growth environment

What Makes You a Great Fit

• Recent graduate in Biology, Microbiology, or similar field
• Hands-on lab or internship experience
• Naturally curious, proactive, and a go-getter mindset
• Able to quickly learn new processes (expected ramp: ~2–3 months)
• Comfortable balancing operational work with customer interaction

Why You'll Love It Here

• Mission-driven work supporting scientific innovation and safety
• Hands-on experience in both lab and customer-facing environments
• Clear path into Customer Success Manager and career growth
• High-autonomy, high-performance culture
• Exposure to leading pharma, med device, and research organizations
• Competitive compensation + ownership equity
• Opportunity to help build and shape a growing function

Benefits

• Equity ownership in SSA
• 401(k)
• Dental insurance
• Health insurance (100% covered for employee + family)
• Life insurance
• Paid time off
• Parental leave