Associate Customer Service Representative (on-site)

Menasha Packaging

  • Philadelphia, PA
  • 11 days ago
  • Full-time

Highlights

Monitors product inventory to assure availability for production and/or distribution to customer; works with managementon disposition of aging inventory. Ensures timely customer specific material setup and proactively manages proofing and material validation timelines forassigned account(s).

Numbers & Facts

LocationPhiladelphia, PA
Job TypeFull-time

Description

  • Ensures timely customer specific material setup and proactively manages proofing and material validation timelines forassigned account(s)
  • Receives and responds to requested material specification changes and processes appropriate actions
  • Submits project changes through internal operating systems as needed
  • Ensures timely order entry and proactively manages order timelines for assigned account(s)
  • Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
  • Receives and responds to customer complaints and processes appropriate corrective action
  • Supports pricing requests
  • Monitors product inventory to assure availability for production and/or distribution to customer; works with managementon disposition of aging inventory
  • Prepares purchase orders for outside materials
  • Prepares and reviews required business reports
  • Helps to monitor the team's overall workload to level load as needed
  • Helps to identify and share best practices
  • Supports continuous improvement initiatives
  • Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

Education & Experience Requirements

  • High school diploma or equivalent required
  • Minimum of 2 years of relevant experience required
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

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