A New Jersey-based media services company is actively seeking a new Associate Customer Experience Support to join their team, optimizing multi-channel support operations for digital subscription customers.
About the Opportunity:
Shift: Day
Schedule: Full-Time
Hours: Standard business hours
Setting: Hybrid (Tuesday to Thursday onsite)
Responsibilities:
Optimizing service delivery to digital subscription customers
Maintaining and evolving customer support tools and workflows
Automating recurring workflows
Analyzing data to improve automation and customer satisfaction
Leading AI-powered support experiences
Performing other duties, as needed
Qualifications:
3+ years of experience in Customer Support Operations
High School Diploma / GED
Experience with Digital Subscription-based Products
Proficiency in Zendesk
Collaborative mindset
Adaptability and problem-solving skills
Strong attention to detail
Desired Qualifications:
Associate's and/or Bachelor's Degree
Tech certifications
Experience in a Digital Business
Familiarity with Kustomer or similar platforms