The Associate Coordinator - Managed Services provides daily support and communication to staff on incident resolution, customer support, and service processes.
They evaluate and improve procedures, assign team members to resolve issues within school districts, and lead meetings to review open incidents and projects.
The role involves interacting with district staff to ensure timely and professional service, maintaining communication between service teams and management, and collaborating on policies and long-term planning.
They monitor service quality, identify training needs, and address internal or external issues affecting services.
The position requires a minimum of a bachelor's degree with at least one year of relevant customer support experience, or equivalent experience, and passing a civil service exam.
Technological familiarity within the last five years is essential.