Associate Collaborative Manufacturing Operations Manager Ice Cream

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Associate Collaborative Manufacturing Operations Manager Ice Cream

Scope: North America

Location: Englewood Cliffs

Terms: Full time, international assignment or relocation is not available for this role

THIS ROLE:

The CM (Collaborative Manufacturing) Operations team is a team that will work closely with all assigned CM's, Procurement, Quality and Planning with the intent to drive high-level performance. This includes managing CM capacity, improving schedule attainment and output reliability, capturing losses, and developing improvement plans to narrow gaps. CMs are crucial partners for delivery of unique products, and in supporting resilience and supply in complement to the Magnum Ice Cream Co factory network. The CM operations team will also understand CM technology and capabilities to develop a robust strategy for CM utilization as part of the broader Supply Chain.

KEY RESPONSIBILITIES:

• Develop a thorough understanding of the Ice Cream CM network, including technology, capacity, run rates, quality performance, and attainment history
• Understand and improve the ways of working between Planning, Procurement and CMs
• Understand businesses metrics and priorities in collaboration with planning teams
• Working with the CM Ops Associate Director, build relationships with CM leaders and teams, holding them accountable on execution
• Establish weekly reporting, loss identification and cadence of meetings with CMs
• Monitor and manage operational performance of multiple CMs in collaboration with cross functional teams
• Monitor quality performance in partnership with internal quality colleagues
• Perform CM site visits focused on quality, performance, and risk identification
• Develop strategies to maximize weekly attainment
• Support delivery of service and inventory targets
• Participate in and drive continuous improvement ways of working projects
• Identify and drive value delivery projects
• Work with senior leaders in TMICC and CMs, leading supply review sessions, holding CMs accountable and leading projects

WHO WE ARE LOOKING FOR:

• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organization
• Values collaboration, clarity and low-ego ways of working
• Bachelor's Degree in a related field
• A minimum of 5 years experience in an operations-based environment, Demand Planning, Supply Planning, or other relevant functional business experience in planning, finance or supply chain.
• Proven track record of strategic analysis, lateral thinking, business process improvement and virtual team leadership
• Alliance and relationship management with CMs or suppliers and internal customers to deliver value into the business
• Self-starter and self directed, working in an agile environment, being the face of the company to external partners
• Action orientated to implement, monitor, and follow-up of operational performance, improvements projects through measurable KPIs
• Demonstrated ability to work co-operatively with other teams to achieve shared goals, ability to hold teams and peers accountable for delivering results
• Travel within North America

IDEAL EXPERIENCE:

• Skilled in project management
• Basic appreciation of all supply chain general / cross-functional professional skills and curious to learn more
• Preferably experienced in using SAP and/or possessing strong Excel skills
• Innovation management and/or Project Management Professional (PMP) license
• Cross functional business process, commercial, and financial acumen
• Strong presentation and public speaking capabilities
• Utilize AI-driven solutions to enhance Digital and data analytics

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

• Medical, dental and (where applicable) vision coverage

• Health and wellbeing support, including employee assistance programs and wellness initiatives

• Health-related savings and spending accounts

• Retirement savings programs with a competitive matching plan

• Additional employee perks (e.g., corporate discounts, commuter or learning support)

Pay: The pay range for this position is $88,600 to $133,000. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.