Associate Chief Operations Officer, Orlando Regional Medical Center

Associate Chief Operations Officer

Location: Orlando Health Orlando Regional Medical Center

Address: 52 W. Underwood St. Orlando, FL 32806

About Orlando Health Orlando Regional Medical Center

Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and most recently received national top-50 rankings in two adult specialties and high performing ratings in four specialties and 11 procedures and conditions, as well as a fourth Top Teaching Hospital and a seventh consecutive “A” Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and has achieved Magnet® recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence.

Orlando Health ORMC is part of the Orlando Health system of care, which includes award winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

About the Associate Chief Operations Officer

The Associate Chief Operations Officer is a member of the administrative team and will serve on various committees of the hospital, while collaborating with the Orlando Health leadership, Hospital President and administration, hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring of quality, patient satisfaction, and budgeting standards, while managing to achieve hospital and organization wide goals.

Key Responsibilities

• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
• Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
• Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
• Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
• Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
• Participates in space and facility planning with COO.
• Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
• Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and process.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
• Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
• Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
• Participates actively with other Orlando Health leaders that oversee allied health and support services and participate on the Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
• Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.

Qualifications

Required Education

• Master’s degree in Business, Health Administration, or a related field.

Licensure/Certification

• FACHE credentialing through the American College of Healthcare Executives; within 2 years.

Required Experience

• Minimum of six (6) years experience in management of a clinical, allied health, or support service department required.
• Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management required.