Associate Business Systems Consultant

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Job Summary

Reporting to the Facilities Information Systems Manager, the Associate Business Systems Consultant, will be part of a small team responsible for the following:

• Design, implement, enhance and maintain solutions for Facilities business applications (IWMS AiM, ArcGIS, Power BI models, and other applications).
• Utilize best business practices, perform tasks such as gathering requirements, identifying/evaluating software and solutions that meet the needs of Facilities and the Campus community.
• Coordinate, analyze, and develop systems and/or processes, which are cost effective and meet user requirements.
• Troubleshooting issues within Facilities business applications and working with the Support teams to resolve issues.
• Working with key technology partners, develop and sustain Caltechs digital twin model and associated management tools, SkySpark, Tandem, etc.

Essential Job Duties

• Provides a full range of Information Systems Services including implementation of new applications/modules, Power BI/SQL programming, user support, data management, and training.
• Participates in the entire lifecycle of a system which includes but it not limited to, gathering requirements, analyzing, planning, design, configuration, testing, deployment, roll out and maintenance.
• Works with the customer to facilitate negotiating, and capture requirements for enterprise and/or standalone applications.
• Creates and modifies software training documentation and works with users to understand Facilities software systems.
• Independently perform data validation and module testing.
• Provides consultation to system users on technical and/or functional issues.
• Analysis of situations or data requires identification, review and interpretation of policies, procedures and practices.
• Troubleshoots and resolves customer inquiries effectively.
• Exercises judgement and discretion in applying applicable policies and procedures to situations and significant problems.

Basic Qualifications

• Bachelors degree or equivalent experience with at least four years of related experience.
• Proficient with Microsoft Office Suite of applications and Power BI/SQL.
• Implementation experience.
• Problem-solving skills and a supportive attitude.
• Good verbal and written communication skills.
• Collaborative work style, flexible attitude, ability to adapt gracefully to changes in priorities, assignments, and personnel.
• Ability to adapt vendor-provided documentation and train customers in the use of software.
• Ability to take personal initiative and leverage problem-solving skills to figure out how business software functions and how it interfaces with other applications.

Preferred Qualifications

• Working knowledge of Power BI, SQL or equivalent.
• Knowledge of data analysis techniques.
• Knowledge of business systems and information technology.
• Knowledge of analysis and documentation of business processes.
• Some experience in conducting software quality assurance testing.
• Masters Degree in Business Analytics.

Required Documents

• Resume.