Associate Analyst / Field Engineer

Clearmind Technology, Inc.

Los Angeles, CA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Android, Antivirus, Apple, Cisco Network Systems, Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Follow Through, High Tech Industry, Hospitality and Tourism, Identify Issues, Information Technology & Information Systems, Internet/Online Service, Memory Hardware, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Network Configuration Management, Network Support, On Site Support, Preventative Maintenance, Professional Services, Project Engineering, Real Estate, Restaurant, Sales/Support Engineering (SE), Server Maintenance, Standard Operating Procedures (SOP), Systems Analysis, Technical Support, Vendor/Supplier Management, Willing to Travel, Wireless Communications

LOCATION

Los Angeles, CA

POSTED

30+ days ago

About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Title:
- Associate Analyst / Field Engineer

Department:
- Engineering

Reports to:
- Service Desk Manager

Description:
- Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.

Overall responsibilities:
- On-site engineering support for client and internal projects
- Desktop support and deployment -- Windows 11, Apple
- Windows Server maintenance and build -- Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Documenting SOPs

Key areas of responsibility:
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.
- Project engineering, including server build, network configuration, and network documentation
- Remote and onsite support of desktop, project, and application-related issues.
- Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.
- Assist the team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 4+ years in the Information Technology field.
- Preferably, experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally, as this will be a customer-facing role.

Terms of employment:
- Full and part-time positions available
- **Looking to start ASAP**

Associate Analyst / Field Engineer

Clearmind Technology, Inc.

Los Angeles, CA

About the Company

Clearmind Technology, Inc.

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