Associate Alternative Models Operations Director

Novo Nordisk AS

Plainsboro, NJ

JOB DETAILS
SALARY
$153,000–$267,000 Per Year
SKILLS
Alliance/Partner Management, Analysis Skills, Auditing, Benchmarking, Biotech and Pharmaceutical, Brand Marketing (Branding), Budgeting, Business Analysis, Call Monitoring, Chronic Disease, Compensation Management, Contract Management, Contract Negotiation, Crisis Management, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Diabetes, Disease, Disease Prevention and Control, Ecosystems, Establish Priorities, Finance, Forecasting, Government, Healthcare, Healthcare Providers, Hubs, Leadership, Legal, Management Consulting, Market Research, Market Trend Analysis, Marketing, Marketing Strategy, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Obesity, Operational Strategy, Operational Support, Operations Planning, Patient Care, Patient Follow-up, Performance Metrics, Pharmaceutical Sales, Pharmacy, Problem Solving Skills, Project/Program Management, Public Affairs, Public/Media/Press/Analyst Relations, Quantitative Analysis, Regulations, Regulatory Compliance, Relationship Marketing, Reporting Dashboards, Research Contracts, Return on Investment (ROI), Sales, Sales Management, Scripting (Scripting Languages), Standard Operating Procedures (SOP), Statement of Work (SOW), Strategic Planning, Team Player, Vendor/Supplier Evaluation, Vendor/Supplier Management, Willing to Travel
LOCATION
Plainsboro, NJ
POSTED
30+ days ago

About the Department

Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

Responsible for providing tactical leadership and direction for pharmacy operations within the enterprise patient support ecosystem. Sets strategic priorities, oversees the development of long-term operational plans and ensures strong alignment with business objectives across Patient Support, Marketing, Market Access, and Field teams. Serves as a strategic advisor to senior leadership, identifying emerging opportunities, shaping pharmacy capabilities, and driving enterprise-wide improvements that enhance patient experience, operational effectiveness, and organizational scalability.

Relationships

Reports to the Director, Alt Models Ops. Provides strategic advisement to senior leadership on pharmacy program direction, future capabilities, and investment needs. Influences senior stakeholders across Commercial, Legal, Compliance, Market Access and Finance to drive alignment and decision-making. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

  • Develop, design, and implement both short and long-term pharmacy strategies and capabilities, oversees implementation and ongoing management of pharmacy programs
  • Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
  • Sets departmental strategic priorities and operational objectives, ensuring alignment with enterprise pharmacy support goals
  • Develops multi-year capability roadmaps to enhance program scalability and patient experience
  • Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
  • Champions innovation by evaluating new technology platforms, operating models, and service enhancements
  • Understand relevant competitive environment and understand their pharmacy and access strategies
  • Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company's patient support objectives for inline and launching brands
  • Demonstrates strong ownership of complex programs while driving innovative, sustainable solutions that require cross functional collaboration and enterprise wide alignment across NNI
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
  • Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
  • Drive development of company-wide processes and guidelines to support customer-focused objectives
  • Responsible for developing communications and engagement strategies for internal audiences and key external customers
  • Deliver periodic updates on programs to organization during POAs and other appropriate meetings
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors' performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services
  • Defines frameworks for vendor governance, contractual strategy, and performance accountability

Physical Requirements

10-20% overnight travel required.

Qualifications

  • Bachelors degree from and accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred
  • A minimum of Bachelors degree and 9+ years of experience or Masters degree and 7+ years of experience or PharmD and 5+ years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry
  • Experience leading senior professionals or cross-functional teams
  • Demonstrated ability to influence executive leaders and drive enterprise-level decisions
  • Proven track record of setting departmental plans, priorities, and long-term strategic direction
  • Ability to translate strategies into measurable programs that have high ROI
  • Agency/Vendor management experience required
  • Ability to lead and collaborate on cross-functional teams required
  • Anticipates problems and roadblocks to avoid crisis management
  • Must have proven track record of developing accurate short and long term business plans, results and follow up
  • Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
  • Develops accurate short and long term plans, forecasting, and business analysis
  • Project Management and Quantitative analysis skills
  • Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $153,000 to $267,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the positions level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, were not chasing quick fixes - were creating lasting change for long-term health. For over 100 years, weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, were making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

About the Company

N

Novo Nordisk AS

Working at Novo Nordisk

 

Life-changing careers

Starting a career at Novo Nordisk is more than getting a job. It is an opportunity to improve the lives of millions of people living with a serious chronic disease.

Whether you are a part of supplying insulin for patients around the world, discovering the next breakthrough at one of our state-of-the-art research centres, working with us is truly life-changing.

 

We are inspired by life

We are a proud life-science company on a mission to ensure that people living with a chronic disease can live a full life. Millions rely on us.

We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. From our colleagues in the lab, working to change lives through pioneering break-through treatments, to our colleagues putting sustainability at the core of our processes and working to prolong the life of our planet, this mission to improve lives is at the core of our every action.

 

Together we drive change

Change is a constant — change in lifestyle, change in technology, change all over. At Novo Nordisk, we don’t wait for change. We drive it.

We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.

That’s why we continuously push to improve the way we work and the lives of the patients we serve, creating innovative solutions that fit the way people want to live. To accomplish this, we embrace a spirit of open-mindedness and experimentation, striving for excellence without fixating on perfection.

 

Together, we are life-changing

Our company is our people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We want to ensure that every employee can achieve a work-life balance that supports their current priorities and where they want to go next.

 

Your development starts here

We value our employees for the unique skills, backgrounds and perspectives they bring to the table. We work continuously to help bring out the best in all of our people, offering opportunities for development and creating an environment of mobility within the company. We strive to offer a workplace that’s great to be in and to be from.

It is very important to us that anyone working with us feels empowered as an employee and as a person. We all should have the opportunity to act fast, make decisions and be agile. 

With a career at our company, you will feel a difference right from the start. A sense of inspiration that comes from a shared belief in driving positive change for people, families and communities everywhere, and it’s a collective effort. We rely on the joint potential and collaboration of our more than 45,000 employees.

In the video above, meet  Marie Darting, one of our scientists, and hear more about her work as a formulation scientist, her perspective on development plans and the impact she feels her work has on people living with a chronic disease.

 

Who we are

We were founded in 1923 and today we are a global healthcare company headquartered just outside Copenhagen, Denmark.

Our purpose is to drive change to defeat diabetes and other serious chronic diseases, such as obesity and rare blood and endocrine disorders. We do so by pioneering  scientific breakthroughs, expanding  access to our medicines , and working to prevent and ultimately cure diabetes.

With almost 100 years of experience, one of the broadest diabetes product portfolios in the healthcare industry, as well as an award-winning pipeline of innovative products, our success is built on our company values – the Novo Nordisk Way.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Biotechnology/Pharmaceuticals
FOUNDED
1923
WEBSITE
https://www.novonordisk.com/