Adult Learning, Analysis Skills, Background Investigation, Coaching, Communication Skills, Customer Relations, Data Management, Detail Oriented, Early Intervention, Education Regulations, Educational Administration, Follow Through, Interpersonal Skills, Legal, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Persuasion Skills, Predictive Modeling, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Set Goals, Social Networking, Student Services, System Integration (SI), Team Player, Time Management, Training/Teaching, University/School Policies, Writing Skills
Posting Details
Posting Details
Business Title Associate Academic Coach Posting Category Administrative and Professional Salary Grade 06 Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Unified Academic Coaching Department Description Position Location Main Campus FTE 1.0 Job Summary
Maintains a student caseload encouraging achievement of goals through self-assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists in developing and implementing goals and strategies as an associate professional in academic coaching, transitions programming and orientation, enrollment, retention, persistence, progression, and graduation. Develops, revises and implements recruiting, outreach, and engagement programming. Participates in teams to develop, monitor, and update degree plans, audits, and academic records. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelors degree from an accredited university or college.
- Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.
- Experience working with student populations and recruitment efforts.
- Experience using an early alert/advising system powered by predictive analytics.
Preferred Qualifications
- Masters degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs)
- Ability to creatively motivate, empower, and recognize students.
- Ability to increase retention and graduation rates.
- Skilled in effective intervention programs and early outreach plans for students.
- Working knowledge of student development, education policies, and trends.
- Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
- Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking.
- Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
- Skilled in problem-solving, analysis, follow-through, influence, and persuasion.
- Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills.
- Strong organizational skills, excellent interpersonal skills, and a Customer Focus attitude and delivery.
- Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
- Ability to work evenings and weekends, as required.
Requisition Number PT0703848S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting 06/30/2027 Special Instructions to Applicants Applicant Instructions
Offer of employment is contingent on satisfactory completion of the Universitys verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week 40 Work Schedule
Typically, Monday Friday, 8:00 AM 5:00 PM
Advertising Copy Full Time/Part Time Full Time Posted Date 05/22/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 06/01/2026 Tentative Start Date
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
- Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
- Are you a current, internal SEIU applicant/team member?
Yes
No
- Do you have three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
Yes
No
- Do you have experience working with all student population and recruitment efforts?
Yes
No
- Do you have experience using an early alert/advising system powered by predictive analytics?
Yes
No
Application Documents
Required Documents
Optional Documents
- Cover Letter/Letter of Application
C
Cleveland State University