Assoc Mgr Customer Planning

Job Title

Assoc Mgr Customer Planning

Job Overview

This role applies specialized expertise to develop and execute strategies that anticipate and address customer needs and behaviors, aiming to optimize sales and profitability. The individual independently manages projects or processes that span multiple teams or functions, leveraging insights and best practices to influence business performance and enhance customer experience. Communication extends cross-functionally and occasionally externally. The role requires thorough problem-solving involving research and consideration of multiple factors, contributing to transformation and improved results within the customer planning discipline.

Accountabilities

1. Execute Customer?Focused Strategies to Improve Sales and Profitability The role applies customer insights and data analysis to guide actionable recommendations. It interprets trends and translates findings into planning adjustments. This work supports accurate forecasts, optimized execution, and improved customer outcomes. 2. Organize and Manage Projects That Span Multiple Teams The role coordinates timelines, deliverables, and communications across teams to ensure alignment. It applies planning tools and standards to manage project progress. This ownership helps streamline execution and reduce cross?team gaps. 3. Analyze Customer Data and Market Trends The role independently conducts analysis to anticipate customer behavior and identify opportunities. It synthesizes data to support scenario planning and performance interpretation. These insights inform tactical improvements and customer planning strategies. 4. Collaborate Across Functions to Align Planning Activities The role works with Sales, Supply Chain, and Marketing to ensure consistent inputs and expectations. It clarifies assumptions and helps translate customer priorities into operational plans. This collaboration improves accuracy and reduces rework. 5. Apply Specialized Expertise to Drive Process Improvements The role evaluates planning workflows to identify inefficiencies and recommend enhancements. It applies best practices to improve accuracy and responsiveness. These improvements support stronger alignment between planning recommendations and execution.

Skills/Knowledge

Strategic Planning

Data Analysis

Customer Trends

Working Across Organizational Lines

Process Improvement

Prior Experience

3+ years

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

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