Assoc-Data Center Ops

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Associate, Data Center Operations is responsible for the safe operation, monitoring, maintenance, and optimization of critical data center infrastructure. This role supports high-availability environments by operating and maintaining mechanical, electrical, and control systems, while collaborating with internal teams and third-party vendors to mitigate risk, resolve issues, and continuously improve operational performance. This position reports directly to the Senior Manager - Technology Operations Support.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Minimum Qualifications:

• College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• 3+ years of journeyman-level electrical or equivalent mechanical experience.
• Experience working in critical environments with strong analytical, problem solving, and decision-making skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Operations & Maintenance

• Operate, monitor, and maintain data center systems including, but not limited to the following:

• Building Automation and Management Systems (BAS/BMS)

• Mechanical systems (chillers, cooling towers, air handlers, pumps, compressors)

• Electrical distribution systems (medium and low voltage)

• Diesel generators and fuel systems

• UPS systems and battery plants

• Fire/life safety systems

• Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure.

• Conduct routine inspections of electrical and mechanical equipment.

Engineering & Problem Resolution

• Apply knowledge to resolve issues using manufacturer manuals, engineered drawings, schematics, and documentation.
• Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies.
• Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making.
• Seek opportunities to improve efficiency and reliability through changes in operational characteristics.

Vendor & Customer Collaboration

• Coordinate and lead third-party vendors during maintenance, repair, and project activities.
• Proactively communicate data center availability risks and operational concerns to DCI leadership.

Training & Compliance

• Participate in required on-site classroom, hands-on, and recertification training programs.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs

Operations & Maintenance

• Operate, monitor, and maintain data center systems including, but not limited to the following:

• Building Automation and Management Systems (BAS/BMS)

• Mechanical systems (chillers, cooling towers, air handlers, pumps, compressors)

• Electrical distribution systems (medium and low voltage)

• Diesel generators and fuel systems

• UPS systems and battery plants

• Fire/life safety systems

• Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure.

• Conduct routine inspections of electrical and mechanical equipment.

Engineering & Problem Resolution

• Apply knowledge to resolve issues using manufacturer manuals, engineered drawings, schematics, and documentation.
• Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies.
• Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making.
• Seek opportunities to improve efficiency and reliability through changes in operational characteristics.

Vendor & Customer Collaboration

• Coordinate and lead third-party vendors during maintenance, repair, and project activities.
• Proactively communicate data center availability risks and operational concerns to DCI leadership.

Training & Compliance

• Participate in required on-site classroom, hands-on, and recertification training programs.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs