Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
- Provides training for all Lifeguards and Shallow Water Guards in accordance with both American Red Cross and SEA Standards.
- Ensures excellent guest service by responding to guest requirements, expectations and needs.
- Enthusiastically represents SeaWorld Aquatica by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.
- Role modeling SEA Core Values, grooming standards and strong work ethic.
- Issues ambassador's breaks and meal periods in accordance with SEA policies and state regulations.
- Handles ambassador performance management in accordance with company guidelines.
- Handles guest and ambassador concerns in a positive manner.
- Schedules and conducts in-service training classes.
- Conducts required audits.
- Completes administrative tasks and compliance tracking.
- Performance management for ambassadors not meeting required audits or in-service trainings.
- Conducts opening area inspections.
- Occasionally may assist other locations throughout the park.
- Performs and completes other duties as assigned.
- Communicate professionally and effectively with Ambassadors, Vendors and our Guests
- Perform other duties as assigned.
- Occasionally assist other locations and areas in the park as needed.
- Provides training for all Lifeguards and Shallow Water Guards in accordance with both American Red Cross and SEA Standards.
- Ensures excellent guest service by responding to guest requirements, expectations and needs.
- Enthusiastically represents Sesame Place Aquatics by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.
- Role modeling SEA Core Values, grooming standards and strong work ethic.
- Issues ambassador's breaks and meal periods in accordance with SEA policies and state regulations.
- Handles ambassador performance management in accordance with company guidelines.
- Handles guest and ambassador concerns in a positive manner.
- Schedules and conducts in-service training classes.
- Conducts required audits.
- Completes administrative tasks and compliance tracking.
- Performance management for ambassadors not meeting required audits or in-service trainings.
- Conducts opening area inspections.
- Occasionally may assist other locations throughout the park.
- Performs and completes other duties as assigned.
- Communicate professionally and effectively with Ambassadors, Vendors and our Guests
- Responsible for supervising a shift within a specific outlet.
- Responsible for performing job duties/tasks of positions within scope of supervision.
- Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
- Supervise, train and counsel ambassadors while ensuring proper training and development in accordance with SEA guidelines, such as minor infractions (i.e. attendance, grooming, cash handling, etc.).
- Accurately track ambassador labor to include daily scheduling and break management.
- Comply with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
- Perform other duties as assigned.
- Occasionally assist other locations and areas in the park as needed.
What it takes to succeed:
- Be at least 16 years old
- Be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
- Have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.
- Be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
- Have working knowledge of the English language with excellent verbal and written communication skills.
- Provide excellent guest service to guests and ambassadors.
- Be able to walk and stand for long periods of time in extreme weather conditions.
- Be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays.
- Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
- Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
- Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines to include American Red Cross Lifeguard and Lifeguard Instructor certification.
Compensation:
Starting Base Pay:
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.