Assistant Store Manager

Position Purpose

Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager Operations Assistant Store Manager Night Operations Assistant Store Manager and Specialty

At a high level, ASMs in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.

Key Responsibilities

General Customer Service Initiatives:

• Supervising Associates in the selling effort
• Ensuring the stores in-stock position
• Maintaining an appealing and organized store appearance
• ASMs in Training will learn the following tactics to support this key accountability:
• Staffing and scheduling
• Identifying and resolving stock deficiencies
• Supervisor associates in selling behaviors
• Resolving customer issues and concerns
• Supporting service needs for both installed sales, special orders, and product sales

Supervising Store Associates:

• Interviewing, hiring, motivating, coaching, training, developing, and communicating to associates
• ASMs in Training will also learn the performance management process to include:
• Semi-annual review of associate performance
• How to execute the associate disciplinary process when necessary

Operations Management:

• Supervision of front-end processes involving sales and return transactions as well as special services and lot support
• ASMs in Training will also learn how to:
• Oversee the back-end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately
• Maintain and operate all store equipment and systems
• Manage daily financial operations
• Develop a command of store standard operating procedures (SOPs), especially those involving Safety compliance

Business Analysis and Merchandise Planning Initiatives:

• Driving department profitability through analysis of sales trends
• ASMs in Training will learn how to work with key partners:
• Store Managers
• Field Merchandising MET Teams to plan merchandise placement and signing
• Support stock integrity through inventory management processes

Direct Manager

Direct Reports:

• ASMs in Training will report to a Store Manager
• Once complete with their training process, they will gradually assume accountability and supervision of work activities of associates

Travel Requirements Typically requires overnight travel less than 10% of the time

Physical Requirements

• Most of the time is spent sitting in a comfortable position
• There is frequent opportunity to move about
• On rare occasions, there may be a need to move or lift light articles

Working Conditions

• Located in a comfortable indoor area
• Any unpleasant conditions would be infrequent and not objectionable

Minimum Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications

• No additional qualifications

Minimum Education

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education

• No additional education

Minimum Years of Work Experience

• 3

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Acts with Integrity: Role model for ethical behavior, consistent and fair in dealings with others
• Product Knowledge: Knows and effectively promotes all areas products, services, and procedures
• Knows the competition
• Excels in Customer Service: Creates customer-focused environment, provides excellent service
• Inspires Achievement: Initiates actions to develop Associates, provides performance feedback, and recognizes accomplishments
• Safety Orientation: Enforces safety policies and procedures, is a safety role model
• Delivers Results: Creates a sense of urgency, delegates appropriately, motivates self and team to accomplish objectives