Coaching, Communication Skills, Computer Operations, Conflict Resolution, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Support/Service, Driver's License, Interpersonal Skills, Interviewing Skills, Inventory Management, Leadership, Marketing, Meet Sales Quota, Organizational Skills, Resolve Customer Issues, Retail, Retail Management, Retail Sales, Revenue Growth, Sales, Sales Presentation, Schedule Development, Service Delivery, Staff Training
Job Summary:
The Assistant Store Manager supports the Store Manager in driving sales and delivering excellent customer experiences, overseeing staff, sales activity, and overall store operations. They assist in hiring and training employees, ensuring they are properly coached to meet sales targets and provide exceptional service. Responsibilities include executing customer service processes, monitoring sales presentations, managing staffing schedules, maintaining store appearance, handling customer issues, managing inventory, and participating in marketing efforts to increase store traffic. The role requires strong leadership, sales, and organizational skills, with a willingness to work evenings and weekends as needed.
Responsibilities & Duties:
- Assist Store Manager in managing one or more retail stores, including staff, sales activity, customer relations, and overall operations.
- Meet established sales and retention goals for all products, conduct interviews, and make hiring decisions.
- Ensure staff is properly trained by enrolling new hires in training classes, providing on-the-job training, and tracking training attendance.
- Execute the customer service delivery process accurately and efficiently, consistently displaying a positive attitude and professional image, while also observing sales presentations, providing coaching for improvement, and developing staffing schedules to meet store traffic demands.
- Other duties as assigned
Requirements:
- High school education or equivalent is required, with at least two years of sales leadership experience in a goal-driven environment.
- Proficiency in communication, interpersonal, and managerial skills, including conflict resolution, coaching, and delegation.
- Strong organizational abilities, decision-making skills, and familiarity with basic computer operations.
- Valid driver's license is required, with the ability to work independently and maintain store operations effectively.
Individuals with a strong background in retail sales leadership, excellent communication and organizational skills, and the ability to effectively motivate and develop a team would excel in the role of Assistant Store Manager.