OverviewEssential Function: Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.Job TitleSally Beauty — Assistant ManagerPrimary Duties30% Brand: Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects.10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.Knowledge, Skills/Abilities and RequirementsHigh School Diploma or equivalentMust be 18 years of age or olderMinimum 3+ years retail sales/customer service experience preferredAt least 1+ year(s) prior management experience preferredAbility to lead or support a team of associates to meet business objectivesCan effectively communicate with team and managementMust have scheduling availability to meet the needs of the businessCosmetology license desirable, but not requiredCompetenciesPassionate Learner — Desire to grow and learnFlexible & Agile Adapter — Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situationsTalent Builder — Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future successEffective Communicator — Expresses information in a candid, straight forward way, creating an engaging and inviting, open environmentTeam Builder — Develops strong partnerships and engages with all associates, at all levels, across functions/segments; understands inclusionCustomer Focused Partner — Understands and meets the needs of external and internal customersResults Driver — Drives and delivers plans, holds self and team to a high standard; leads, motivates with GRITStrategic Thinker — Demonstrates vision and broad perspective to drive business performanceBig Picture Thinker — Executes and adapts plans, follows through on commitments, innovatesProblem Solver & Decision Maker — Analyzes information and evaluates alternatives to make sound decisionsControls and DiscretionThe amount of discretion or freedom this position has: Strict adherence to guidelines; interprets and adapts guidelines; develops and implements guidelines.Working Conditions / Physical RequirementsThe position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.#J-18808-Ljbffr