Assistant Store Manager - Sally Beauty Location: Orlando, FL (as applicable in posting)OverviewAssist the Store Manager in hiring, developing and leading store associates while ensuring optimal customer experiences, overseeing store operations, and maintaining brand standards. Support the Store Manager with strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and accountability. When the Store Manager is not present, assume responsibility for primary duties.ResponsibilitiesPrimary Duties30% Brand: Supervise and direct associates' daily goals to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty in assigned stores. Ensure brand standards are met (merchandising, POGs, marketing, back rooms, dress code, etc.). Serve as main contact to resolve customer issues; analyze store trends to anticipate customer demands.30% People: Hire, train and develop teams to achieve positive results. Actively recruit to build a network of external candidates when needed. Identify strengths and opportunities for each associate and address them through coaching or counseling. Enforce company policies and expectations; maintain positive associate relations and timely communication. Build relationships with Store Manager peers and AM/DM; foster diversity, inclusion and belonging.30% Operations: Ensure execution of company processes through training, management, analysis and continuous improvement. Utilize digital strategies including Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing; manage payroll hours and scheduling; ensure proper opening/closing procedures; follow Company directives and projects.10% Safety/Loss Prevention: Maintain a safe store environment; enforce policies, protect assets, control inventory and cash handling related to shrink and damages. Use available reporting, tools and technology; ensure compliance with HAZMAT training and procedures.Knowledge, Skills/Abilities And RequirementsHigh School Diploma or equivalentMust be 18 years of age or olderMinimum 3+ years retail sales/customer service experience preferredAt least 1+ year(s) prior management experience preferredAbility to lead or support a team to meet business objectivesEffective communication with team and managementScheduling availability to meet business needsCosmetology license desirable, but not requiredCompetenciesPassionate Learner – Desire to grow and learnFlexible & Agile Adapter – Adjusts to multiple demands and new circumstancesTalent Builder – Builds diverse teams through hiring, development, coachingEffective Communicator – Clear and engaging communicationTeam Builder – Develops partnerships across levels and functions; values inclusionCustomer Focused Partner – Meets needs of external and internal customersResults Driver – Delivers objectives; leads with GRITStrategic Thinker – Vision to drive performanceBig Picture Thinker – Executes plans, innovates and follows throughProblem Solver & Decision Maker – Analyzes information and makes sound decisionsWorking Conditions / Physical RequirementsThe position requires standing, walking, bending, crouching, stooping, reaching, and occasional lifting of moderately heavy items. May work in other stores as needed. Normal safety precautions apply in offices, training rooms, stores and vehicles; adequately lit, heated, and ventilated environment.#J-18808-Ljbffr