Beverages, Communication Skills, Compensation and Benefits, Customer Experience, Customer Support/Service, Espresso Making, Food Safety, Interpersonal Skills, Multitasking, People Management, Performance Management, Performance Metrics, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Resolve Customer Issues, Restaurant, Retail, Retail Management, Retail Sales, Revenue Growth, Safety Process, Sales Operations, Set Goals, Staff Requirements, Team Player, Time Management, Training/Teaching, Visual Merchandising
LOCATION
Oklahoma City, OK
POSTED
Today
Assistant Store Manager
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
The Assistant Store Manager is responsible for assisting the Store Manager in all staffing, sales, and operations in a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager exemplifies Scooter's Coffee core values.
Essential Duties & Responsibilities
Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experience
Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
Assist with interviews and hiring, and train, and develop staff to demonstrate all company standards in customer experience and operations
Provide ongoing performance feedback to manager and assist in development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/ improve performance
Provide feedback and assistance in daily/weekly staffing
Ensure Baristas are dressed properly, on time, and meeting staffing requirements
Contribute to store profitability by seeking opportunities to increase sales
Maintain company standards in personal and store sales/performance metrics
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Qualifications
Ability to effectively teach and lead others
Excellent communication and interpersonal skills
Passion for working with people
Ability to work on feet for entirety of shift
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Strong problem-solving, multi-tasking, and administrative
Ability to anticipate and respond to customer needs
1+ years of supervisory experience in a restaurant or retail environment
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
MUST BE ABLE TO WORK VARYING SHIFTS; EARLY MORNINGS, NIGHT AND SATURDAY AND SUNDAY SHIFTS REQUIRED!