The Assistant Manager Operations supports the Store Manager in delivering exceptional customer service and driving sales.
They oversee sales associates and supervisors, ensuring operational standards, inventory control, loss prevention, staffing, and safety protocols are met.
Key duties include participating in store walkthroughs, coaching staff on customer-first service, analyzing data to develop strategies, and managing daily operations such as scheduling and payroll.
They act as a leader on duty at least 60% of their shift, communicate regularly with management, and assist in hiring, training, and performance management.
Qualifications include retail supervisory experience, strong customer service skills, effective communication, and flexibility to work varied hours.
The role emphasizes fostering a positive workplace culture, achieving sales goals, and ensuring operational excellence.