Assistant Store Manager

We're looking for an Assistant Store Manager to help lead daily operations at Wok to Walk. You'll run shifts, work hands-on across stations, support prep and inventory routines, handle cash management tasks, coach the team, and provide Store Manager coverage when needed. This is a working manager role. You need to be able to lead the shift while also jumping onto the wok, counter, expo, prep, or closing tasks as business needs change.

Schedule

• Typically 5 days a week, 35-40 hours
• Shifts include opening, mid, closing, weekends, evenings, and holidays as needed
• Schedule varies based on business needs and Store Manager coverage
• Weekend and evening availability required

Store Hours: Mon-Thu: 11 AM - 8 PM | Fri-Sat: 10 AM - 9 PM | Sun: 11 AM - 7 PM

Pay: $20-26/hour total ($20 base + $4-6 tips)

Primary Responsibilities

Shift Leadership:

• Lead pre-shift huddles and assign station positions
• Monitor speed of service, ticket times, and order accuracy throughout the shift
• Coach crew members in real time on service, food quality, and professional standards
• Jump onto line positions during rushes to keep service moving
• Complete opening, mid, and closing checklists
• Process refunds, voids, comps, discounts, and 86 lists within manager guidelines
• Resolve escalated guest concerns when you are the senior manager on shift
• Document escalated incidents, waste, variances, and performance issues for the Store Manager

Prep, Inventory, and Ordering:

• Execute daily prep plans using predictive prep system's recommendations
• Perform on-hand counts for perishable items and enter inventory data accurately
• Help maintain proper par levels, prep timing, and waste tracking
• Receive and verify deliveries against invoices
• Ensure proper stock rotation, dating, labeling, and storage
• Flag unusual variances, shortages, damages, or inventory issues to the Store Manager
• Place vendor orders when covering for the Store Manager

Cash Management and Systems:

• Open and close tills according to cash handling procedures
• Count safe balances, prepare deposits, and support weekly banking routines
• Place and verify change orders when assigned
• Use Toast, Jolt, 7shifts, Precitaste, inventory spreadsheets, and vendor portals accurately
• Build or adjust schedules in 7shifts when covering for the Store Manager
• Monitor labor coverage, breaks, and call-outs during assigned shifts

Team Training and Standards:

• Train and certify crew members on station procedures
• Make sure new hires complete required training modules and demonstrate understanding on shift
• Model friendly, warm guest service and hold the team to the same standard
• Enforce uniform, attendance, phone, food safety, and professional conduct standards
• Escalate repeated conduct or performance concerns to the Store Manager
• Help maintain a positive, calm, and guest-focused floor atmosphere during rushes

Secondary Responsibilities

• Complete temperature checks, line checks, and corrective actions in Jolt
• Enforce recipe, portion, sanitation, and allergen control standards
• Perform basic equipment troubleshooting and report issues promptly
• Maintain cleanliness and organization across front and back of house
• Follow all health department, food safety, and company procedures

Requirements

• Must be at least 18 years of age
• Minimum 1 year shift lead or assistant manager experience in QSR or fast-casual restaurant operations
• Hot line or wok cooking experience preferred
• Proven cash handling, safe count, and deposit experience
• Must obtain SNHD Food Handler certification
• Must obtain ServSafe Manager certification within 60 days
• Comfortable using POS systems, smartphones, tablets, scheduling software, inventory spreadsheets, and vendor ordering systems
• Able to stand for extended periods, work in a high-heat environment, and lift up to 40 lbs
• Reliable, punctual, organized, and calm under pressure
• Strong communication, coaching, and guest recovery skills

Wok to Walk is an equal opportunity employer.

Wok to Walk started in 2004 in Amsterdam after a trip around Asia. We opened a tiny restaurant ’cause we wanted to have fun at work and cook the kind of food we’d like to eat in our hectic everyday: quick, fresh and yummy!
But things kinda got big and now there are more than 100 around the world. Our commitment and passion haven’t changed a bit since day 1: we stay true to our origins by offering delicious custom recipes and a great show!

Anyway, Wok to Walk is not about what WE say, it’s about what YOU experience! So, we cut the talking here and let real people from all around the world have their say:

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