Assistant Store Manager/Key Holder

Job Summary:

The Assistant Store Manager/Key Holder will support the Mission, Vision, and Culture of the store by increasing sales and assisting the Store Manager in overall store management.

Responsibilities:

• Increase sales and maintain all selling and productivity goals.
• Serve as the manager on duty in the absence of the Store Manager.
• Manage a team of seven staff members.
• Create schedules to ensure service and sales levels are maintained.
• Recommend candidates for hire, discipline, and termination.
• Perform cash register duties such as counting money, following register procedures, and organizing daily receipts.
• Train and coach the sales team on selling techniques and products.
• Monitor the store for theft and security risks.
• Understand the store concept and adhere to all company policies, procedures, and safety guidelines.
• Develop a marketing strategy, arrange displays, and ensure customer satisfaction to drive growth.
• Place orders, prepare sales and customer relations reports, and keep store inventory at proper levels.
• Assist customers by providing information, answering questions, and completing payment transactions.
• Maintain quality service standards and create a positive, safe, and clean work environment.

Qualifications:

• Must be able to stand for long periods and lift up to 50 pounds.
• Ability to work evenings and weekends.
• 3+ years of retail store sales experience preferred.
• Proven track record in sales generation.
• Demonstrated leadership skills to positively influence and educate team members.
• Customer service orientation and ability to build relationships in person.
• Strong presentation and problem-solving skills.
• Excellent written and verbal communication skills.
• Organizational and planning abilities.
• Driven to meet goals and generate results.
• Proficiency in Microsoft Office software and Point of Sales Systems (POS).

Education:

• High School diploma or GED required.
• Bachelor's degree or some college education preferred.

Physical Requirements:

• Involves standing and walking for up to 4 hours per day.
• Lifting and carrying objects ranging from 11 to 50 pounds.
• Ability to bend, squat, climb, run, reach above shoulder level, and operate a motor vehicle.
• Travel by airplane may be required.

This job description is not exhaustive, and the Assistant Store Manager/Key Holder may be required to perform other duties as necessary to meet the organization's needs. We are committed to providing an inclusive work environment and are an equal opportunity employer.