Position reports directly to Store ManagerPrimary ResponsibilityFollow the company's mission and values as stated in the employee handbook and operations manualManagement of 4 Assets as they relate to a particular storeRun store in absence of Store ManagerBuild store sales and profits in accordance with performance goals set by upper managementPersonally follow and promote adherence to company policies and procedures among all store employeesSpecific ResponsibilitiesPeople AssetResponsibility for actions, performance and attitude of techs working in the storeScreen, endorse and hire new techs working in the storeControl labor costsEnsure quality and efficiency of all work performed by techsCoach techs to achieve better performance and attitude for the betterment of themselves and the companyTerminate techs who do not follow the mission and values of the company and/or its policies and proceduresCreate positive working environment for all employees in accordance with company policies and proceduresCustomer AssetProvide quality services to customers in accordance with the company's mission and valuesCreate positive experiences for customers both on the phone and in the storeFollow up with customers to ensure their satisfactionProvide reasonable solutions to customers who are not satisfied with experienceUse all tools provided to ensure customer satisfactionStore AssetEnsure that appearance of store adheres to company standards. This includes both the exterior and interior of the storeEnsure a safe and secure work environment for all store personnelEnsure a safe and secure environment for all customersPromote services and special offers as directed by upper managementUnderstand and manage key metrics to promote the success of the store:Revenue, Labor costs, Inventory, Comebacks, Outside vendor purchasing (parts costs), Gross profitReputation AssetConduct yourself and ensure that all personnel conduct themselves in a manner that continually enhances the store and the company's reputation. This includes all interactions with employees, customers and vendors.Take reasonable action whenever it becomes apparent that the store or the company's reputation may be or has been diminished. In all cases, customer complaints must be reported to the Store Manager, even if the issue was already resolved.Skills RequiredDesire to help other peopleCustomer service sensitivity and attitudeMinimum of 3 years experience as a techAbility to coach and manage peopleAbility to multi-taskAbility to understand and control store expensesAbility to run an efficient and safe operationAbility to communicate with customers in a trustworthy, friendly and advisory mannerAbility and desire to resolve customer satisfaction issues immediately or, when appropriate, with the assistance of the Store Manager.Compensation & BenefitsSchedule: 5-Day Work Week (Enjoy your life outside the shop).Insurance: Health, Dental, and Vision available (Eligible 1st of the month after 60 days).Retirement: 401(k) with Company Match (Subject to plan terms).Time Off: Paid vacation, sick leave, and holidays.Why Join Brake Masters?Competitive Compensation: Top-tier pay that reflects your mastery and experience, plus performance incentives.State-of-the-Art Equipment: Access to the latest diagnostic tools and shop equipment.Career Growth: Ongoing training opportunities to keep your certifications current and your skills sharp.Great Culture: A collaborative, team-oriented shop environment where your voice and expertise matter.Ready to shift your career into high gear?Apply today by uploading your resume, a brief overview of your experience, and a copy of your current certifications. Join Brake Masters and help us keep our community safely on the road!#J-18808-Ljbffr