Assistant Store Manager - Customer Experience

PetSmart

Scarborough, ME

JOB DETAILS
SKILLS
Animal Care, Coaching, Communication Skills, Customer Experience, Customer Satisfaction, Healthcare Customer Service, Leadership, Lift/Move 50 Pounds, Organizational Skills, Performance Management, Physical Demands, Quality Metrics, Retail, Retail Management, Safety Standards, Sales, Staff Development
LOCATION
Scarborough, ME
POSTED
1 day ago

Join a team dedicated to providing exceptional pet care and customer service. The Assistant Store Manager Customer Experience leads store operations, staff development, and ensures a positive experience for pets and their families.

  • Responsible for recruiting, coaching, and supervising associates to meet business goals.
  • Oversees store services like grooming, training, and adoptions, ensuring safety and quality standards.
  • Manages store performance, sales, expenses, and customer satisfaction.
  • Supports a safe, inclusive, and engaging environment for pets, customers, and staff.
  • Requires 3-5 years of retail leadership, excellent communication, and organizational skills.
  • Physical demands include lifting up to 50 lbs and working in a pet-friendly environment.

  • Enjoy benefits like health coverage, 401k match, paid time off, and career growth opportunities. Join us to make a meaningful impact through a passion for pets.

About the Company

P

PetSmart

There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1986
WEBSITE
http://Www.petsmart.com