Assistant Store Manager - Customer Experience

PetSmart

Grand Rapids, MI

JOB DETAILS
SKILLS
Animal Care, Coaching, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Emergency Response, Event Marketing, Expense Management, Leadership, Lift/Move 50 Pounds, Organizational Skills, Performance Management, Regulatory Compliance, Retail, Retail Management, Revenue Growth, Safety Standards, Safety/Work Safety, Team Lead/Manager
LOCATION
Grand Rapids, MI
POSTED
1 day ago

Join a pet-focused retail team as an Experience Leader (Assistant Store Manager).

Responsibilities include

  • Leading and developing associates, recruiting, coaching, and managing team performance
  • Ensuring exceptional pet parent experiences through service and store operations
  • Overseeing pet safety, store standards, and compliance with policies
  • Driving sales, managing expenses, and achieving financial targets
  • Handling store events, marketing, and pet services like grooming and training
  • Responding to pet emergencies and maintaining a safe environment

  • Qualifications include
  • 3-5 years retail leadership or customer-focused experience
  • Strong communication, organizational, and computer skills
  • Flexibility to work evenings, weekends, and holidays
  • Ability to lift up to 50 pounds and work in a dynamic environment

  • Enjoy a benefits package with weekly pay, health & wellness plans, 401k, paid time off, discounts, and career growth opportunities. Apply now to be part of a passionate team dedicated to doing Anything for Pets!

About the Company

P

PetSmart

There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1986
WEBSITE
http://Www.petsmart.com