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Assistant Store Manager - Customer Experience

PetSmart

Covington, LA

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JOB DETAILS
SKILLS
Animal Adoptions, Animal Care, Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Event Management, Event Marketing, Expense Management, Leadership, Maintain Compliance, Operations, Operations Management, Retail, Retail Management, Revenue Growth, Safety Compliance, Safety Process, Team Lead/Manager
LOCATION
Covington, LA
POSTED
1 day ago

Join a pet-focused retailer as an Assistant Store Manager Customer Experience, leading teams to deliver exceptional pet and customer care.

  • Manage daily operations, staff recruiting, coaching, and development.
  • Ensure a safe, healthy environment for pets and excellence in customer service.
  • Oversee store services like grooming, training, and pet adoptions; coordinate store events and marketing.
  • Drive sales growth, manage expenses, and meet financial targets.
  • Lead a team of lead and non-leader associates, fostering engagement and adherence to policies.
  • Maintain store standards, handle escalated customer or pet concerns, and ensure compliance with safety and ethical procedures.
  • Require 3-5 years retail or customer service leadership, full-time availability, and strong communication skills.

    Benefits include weekly pay, health and wellness benefits, 401(k), paid time off, discounts, tuition assistance, and career development opportunities.

About the Company

P

PetSmart

There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1986
WEBSITE
http://Www.petsmart.com