Assistant Store Manager - Customer Experience

PetSmart

Bloomington, IN

JOB DETAILS
SKILLS
Animal Shelter, Business Growth, Coaching, Communication Skills, Customer Escalations, Customer Experience, Leadership, Lift/Move 50 Pounds, Operations Management, Organizational Skills, Physical Demands, Regulatory Compliance, Retail, Retail Management, Revenue Growth
LOCATION
Bloomington, IN
POSTED
2 days ago

Join our team as an Assistant Store Manager Customer Experience and help create meaningful pet and customer moments.

  • Lead and develop store associates through recruiting, coaching, and recognition.
  • Oversee the overall pet parent and associate experience, ensuring pets are safe and healthy.
  • Manage operations, store standards, and compliance with policies and ethics.
  • Drive sales, control expenses, and identify business growth opportunities.
  • Ensure safety for people and pets, handle escalated customer concerns, and oversee services like grooming and training.
  • Require 3-5 years retail leadership, full-time availability, strong communication, and organizational skills.
  • Physical demands include lifting up to 50 pounds, handling animals, and working in moderate noise environments.

Join us to make a positive impact for pets and their families while advancing your career in a supportive environment.

About the Company

P

PetSmart

There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!

When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1986
WEBSITE
http://Www.petsmart.com