As a front-line leader, the Assistant Store Manager embodies core values and ensures excellent customer service and regulatory compliance.
Essential duties include educating customers on financial products, resolving issues, handling calls, performing outbound sales and collections, and managing cash transactions with accuracy.
They verify customer information, process transactions like loans and check cashing, and ensure adherence to federal and state regulations.
Qualifications include a high school diploma or equivalent, with preferred sales/customer service experience, strong communication skills, and proficiency in Microsoft Office. Must have reliable transportation, a valid driver’s license, and be able to lift up to 50lbs.
Physical demands involve extended standing, computer use, and cash handling. Travel within districts is required, including possible overnight trips. The role emphasizes a commitment to diversity, inclusion, and community impact.