Administrative Skills, Analysis Skills, Business Administration, Communication Skills, Contract Management, Contract Processing, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Czech Language, Economics, English Language, Financial Services, Financial Trend Analysis, Insurance, Insurance Regulations, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Problem Solving Skills, Process Improvement, Product Programs, Slovak Language, Systems Maintenance, Trend Analysis
Job Description
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Job Title: Assistant Specialist, Customer Interaction Services
Posting Start Date: 6/1/26
Job Description:
Assistant Specialist, Customer Interaction Services (f/m/x).
What can you expect?
- Support daily customer interactions related to contract management, end-of-term processes, and complaint handling.
- Manage contract administration tasks such as amendments, terminations, invoice handling, insurance matters, and payment-related queries.
- Provide support during end-of-term processes, including vehicle returns, inspections, contract settlement, and closure activities.
- Contribute to achieving customer service targets, including customer satisfaction and first-contact resolution.
- Help identify opportunities to improve customer journeys and service processes.
- Maintain effective communication with customers, dealers, insurance companies, and regulatory authorities.
- Support the implementation of internal controls, process updates, and system-related changes in cooperation with cross-functional teams.
- Participate in projects and initiatives focused on digitalization, innovation, and process optimization.
What can we expect?
- Bachelor's degree in business administration, Economics, or related field.
- Experience in the financial services industry, customer service, CRM, or in related areas. Knowledge of digital tools and technology trends in customer service or financial services industry is an advantage.
- Proficient in MS Office, especially Excel and PowerPoint.
- Strong customer orientation and a service-focused mindset as well as understanding of customer service processes and contract-related operations.
- Strong communication, cooperation, and stakeholder management skills.
- Fluent in Czech/Slovak; strong English skills.
- Analytical and problem-solving skills, and ability to work independently in international and cross-functional environment.
What we offer at BMW Financial Services Czech Republic?
Benefits
With us you'll surely find excellent and versatile opportunities to actively shape the sustainable mobility of the future. To the motivating working environment in our dynamic teams, we offer a wide range of social benefits, for example:
- Meal flat contribution.
- Multisport card.
- Pension contribution.
- Group-Accident Insurance.
- BMW Lifestyle Collection.
- BMW Group Attractive Vehicle Offer.
- Product Experience Programm.
We would welcome you starting from asap for an unlimited-term position (contingent working contract) and offer an attractive salary package.
You enjoy working in an international team and would like to join us in shaping the mobility of tomorrow?
Apply now! www.bmwgroup.jobs/cz/en
Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered.
Contact:
HR Leadership Partner CZ/SK Jelena Mamic
jelena.mamic@bmw.at
#LI-FS1
At BMW Group, we place great value on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and abilities of the applicants. More Information here.
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Bayerische Motoren Werke AG