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Assistant Site Manager

Whistle Express Car Wash

Wilmington, NC

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JOB DETAILS
SKILLS
Customer Experience, Customer Retention/Renewal, Customer Support/Service, Needs Assessment, Onboarding, People Management, Resolve Customer Issues, Team Building
LOCATION
Wilmington, NC
POSTED
1 day ago
Team Development & Support. Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations. Provide guidance and support to team members as needed to help them improve and succeed. Support scheduling and shift management to ensure adequate staffing and fair team workload. Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly. Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement. Customer Experience. Greet customers warmly and ensure they feel welcomed and valued at every visit. Answer customer questions about services, membership options, and promotions clearly and courteously. Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary. Promote unlimited wash memberships and other services to enhance customer engagement and retention. Monitor the site for oppor...Site Manager, Manager, Customer Experience, Leader, Assistant, Customer Engagement, Technology, Automotive

About the Company

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Whistle Express Car Wash