Coaches' direct reports in pertinent skills of machine maintenance and repairs, installs, removals, moves and conversions. Plans and approves employee scheduling to assure proper staffing to meet business demands and project timelines.
Numbers & Facts
Location
Baltimore, MD
Description
JOB SUMMARY:
The Slot Performance Assistant Manager will assist in leading the operation of Slot Performance at Horseshoe Baltimore.
JOB FUNCTIONS:
Responsible for supporting the Manager of Slot Performance in all departmental initiatives related to hiring, training, and process/procedure development
Fills in in the Managers absence
Responsible for overseeing ongoing daily operation of Slot Performance
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and regulations as well as company internal controls
Coaches' direct reports in pertinent skills of machine maintenance and repairs, installs, removals, moves and conversions
Effectively executes strategies in support of business objectives.
Continually follows up and evaluates the status of daily work and strategic projects
Ensures all guest disputes are handled quickly to ensure guest satisfaction within the established guidelines
Identifies and anticipates problems through logical and analytical thought processes
Plans and approves employee scheduling to assure proper staffing to meet business demands and project timelines
Maintains and enforces departmental procedures to ensure machine functionality, security, and integrity
Informs Manager and Surveillance team of suspicious activity
Coaches, guides, and instructs personnel in the performance of their duties
QUALIFICATIONS:
Bachelor's degree or 5 years equivalent training/experience
2+ years Slot Performance experience with supervisory experience
Computer literacy
Must be able to work varied shifts, weekends and holidays as needed