Budgeting, Business Development, Business Skills, Customer Support/Service, Detail Oriented, Follow Through, High School Diploma, Leadership, Microsoft Product Family, People Management, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Time Management
First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our team at the Kahului Branch.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)
Compensation:
The salary range for the role is $43,493 - $60,320/yr; commensurate with experience.
The ideal candidate will have:
- High School diploma/GED or equivalent experience is required
- 2 years of experience in branch operations
- 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
- 1-year external supervisory experience, are required
- Bachelor's degree in business-related field is preferred
Key Skills and Qualifications:
- Able to plan, organize and budget
- Effective written and verbal communication
- Able to manage confidential matters judiciously
- Possesses attention to detail with excellent follow-through
- Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
- Excellent time management skills
- Possesses sales skills to enhance business development objectives
- Able to manage customer inquiries and resolve issues
- Proficient in Microsoft 365 suite of applications
Job Responsibilities:
In this role, you will assist the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met.
Key Responsibilities:
- The Assistant Service Supervisor assists with daily branch functions, such as overseeing workflow, recruitment, and training.
- This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.