Assistant Service Manager

Job Type

Full-time

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal andexternal customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 8:00am - 4:30pm

Job Purpose:

The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch.

Essential Duties and Responsibilities:

Honor Commitment:

• Supervise Warranty operation. Accountable for seeing that service warranty documentation is complete for claim processing, demonstrating a commitment to accurate and timely warranty submissions.
• Make sure work orders are signed and reviewed with customers and jobs are billed properly, ensuring transparency and adherence to procedures.
• Meet or exceed service level agreements and deadlines, demonstrating a commitment to timely and efficient service delivery. (This is a new addition)

• Promote and sells service repairs/work, engaging with customers proactively and offering solutions to their needs.
• Devote to delivering customer satisfaction to customers, prioritizing customer needs and resolving issues effectively.
• Foster a positive and supportive work environment for service team members, encouraging teamwork and collaboration. (This is a new addition) Foster Life-Long Learning:
• Work with Service Manager and Human Resources to select, hire, train and develop employees, contributing to the growth and development of the service team.
• Provide training and guidance for various Service Department functions, as necessary, empowering employees with the knowledge and skills to excel in their roles.
• Stay informed about industry best practices, new technologies, and service management techniques to continuously improve service operations. (This is a new addition)

• Identify opportunities to improve service processes, enhance efficiency, and increase customer satisfaction. (This is a new addition)
• Proactively address challenges and implement solutions to optimize service operations. (This is a new addition)
• Encourage innovation and creative problem-solving within the service team. (This is a new addition)

• Coordinator of day-to-day paperwork flow, ensuring efficient organization and management of information.
• Coordinating reports to the Service Manager, providing accurate and timely information to support decision-making.
• Supervise and mentor all employees and ensure all duties are completed, promoting accountability and responsible task management.

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

• Priority Setting
• Customer Service
• Technical Skills Leadership Presence

• High school diploma or GED
• Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.
• Strong technical knowledge and intermediate computer skills required.
• Excellent listening and communication skills
• Leadership ability, self-starter, takes charge and follows through

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online